Cute panda store Falsely advertises waterproof couch covers. The couch cover I received is not waterproof. The design was different from what I ordered. Cute panda store claims that shipment is processed 3-7 days and shipment to USA is 5-20 days. 

On January 19, 2020, I placed an order in cutepandastore.com. The product specifications states the following : PROTECT: This basic slipcover shields and protects your furniture from spills, stains, wear and tear to prevent it from getting ruined. It is great for homes with pets, or for anyone seeking an economical solution for furniture protection.

Their is even a short video in the website showing that the couch covers are waterproof. The product I received is not waterproof. I also did not received the design that I ordered. There was a delay of shipment because the Coronavirus and warehouse is in China. Customer service was not proactive in updating me of the delay.

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Customer service also mentioned that they would send pillow covers because of the delay but I never received them. I paid $39.95 and when I checked the website the price was changed to $24.95 and that is a discounted price from $49. 95. I asked for a refund and I called the phone number listed in their website but that number is not even in service. I emailed customer service but haven’t heard back from them.