Complaint Review: Dell Computer Mr. Sharma Kamesh and other Indians - Round Rock Texas
- Dell Computer Mr. Sharma Kamesh and other Indians One Dell Way Round Rock, Texas United States
- Phone:
- Web: http://www.dell.com
- Category: Computer Technical Support
Dell Computer Mr. Sharma Kamesh and other Indians Terrible Tech Support - Sent Computer to wrong address! Round Rock Texas
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My Dell laptop computer was my lifeline here in NYC during this terrible time.
Unfortunately, the hard drive on my laptop became defective on March 31st, 2020. Tech support sent the return dispatch box to me at the wrong address, but the FedEx driver telephoned me, I told him the correct address, and I received it. I returned the computer, and sent Dell technical support an email on March 31, 2020 telling them that the address was wrong. There was a delay to receive parts. The parts were received on 4/8/20. It was repaired the same day. It was returned on 4/8 and supposed to be delivered FedEx on 4/9. FedEx did not attempt delivery on 4/9 for some unknown reason. It sat in their warehouse in Jamaica, Queens, NY until 4/10/20 (Friday).
On Friday, FedEx would not deliver because the address was incorrect and I was told only Dell could change it. I called Mr. Sharma at 430pm EST Friday to ask him to contact FedEx customer service immediately so I could have the computer the next day. He insisted my address was 8042 230 Street (a nonexistent address), and refused to contact FedEx, as did his supervisor, Mr. Haresh. Instead Mr Sharma and Mr. Haresh sent my computer back to Dell in Houston. Mr. Burroughs then emailed me, and said he was shipping my computer back (no apology nothing for the aggravation). I think at least an apology was due. I enclose his emails to me.
This was extremely aggravating. I understand that mistakes occur, but sending the machine to Houston so I had to wait another week is beyond the pale. This is not the first time I have had terrible customer support from these types of persons. This type of technical support mitigates against further purchases from Dell.
This report was posted on Ripoff Report on 04/12/2020 07:14 AM and is a permanent record located here: https://www.ripoffreport.com/report/dell-computer-mr-sharma/round-rock-texas-terrible-1493955. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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