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Report: #1481503

Complaint Review: DirecTV -

  • Submitted:
  • Updated:
  • Reported By: TOTO — Colorado Springs United States
  • Author Confirmed What's this?
  • Why?
  • DirecTV United States

DirecTV Undisclosed 2 yr contract extension

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DirecTV contract subscribers  BEWARE...........

We signed up for DirecTV service in July of 2017. We knew going in that the contract term was for 2 years.

We purchased a wireless video bridge for one of our TV's and it was installed along with the dish and DVR system. Our 2 year obligation was supposed to end in July 2019.

My daughter moved in temporarily and wanted to watch TV in her bedroom. We needed to purchase another 'mini-Genie' receiver that would receive wireless TV reception from the satellite dish, through the wireless video bridge.

I called DirecTV and explained our situation. That is when I learned what we needed to purchase. DirecTV charged $105 plus added anothe $20 for shipping. After the mini-Genie topic was resolved,  The DirecTV agent then moved aggressively into AT&T wireless telephone plans. I explained that AT&T service did not extend to my residence. They insisted that it did anyway. (BTW-it does NOT)

What DirecTV agents did not divulge is that anytime a customer purchases a piece of equipment ( in my case, the mini-Genie), the contract is extended from the original sign up date. My contract was extended from its termination date of 7-29-2019 to 1-8-2020.

DirecTV customers BEWARE! DirecTV was not honest in that they should have divulged the contract extension terms when I purchased the equipment. The action of not divulging a key piece of their contract is deceptive and dishonest.

My plan is to cancel in January of 2020, and never contract with AT&T or DirecTV again. There are other options.

And these satellite TV providers are wondering why they are losing subscribers? Go figure it out!!

This report was posted on Ripoff Report on 07/06/2019 04:04 PM and is a permanent record located here: https://www.ripoffreport.com/report/directv/undisclosed-yr-contract-1481503. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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