Dish Network  Lied about my 24 months $59.94 deal. Took away after 10 months. Littleton CO

Dish Network Edward R., Dr. Dish Senior Rep Survey Response Team | Littleton, CO 9:00AM-5:30PM MT Sunday-Thursday Office: (866) 974-3291 EXT: 70996 TunedIntoYou@dish.com Christina Atencio Corporate Case Management Specialist Executive Escalations Team DISH Network, LLC 720-514-7082 Christina.atencio@dish.com Juliana D., Dr Dish Senior Rep Survey Response Team | Littleton, CO 9:00AM-8:00PM MT Mon/Tue/Thu/Fri Office: (866) 974-2595 EXT: 77424

From: Edward R Sent: Tuesday, June 5, 2018 6:42 PM To: Peggy Subject: DISH | Response To Your Feedback Ticket #: T-1189454 Hi Peggy, Sorry I missed you when I tried to reach out to you today. I understand that you have been communicating with Quentin, but I am going to handle things from here. I am so sorry about the confusion that occurred with your billing after completing the upgrade to our Hopper w/ Sling receiver.

We aim to be as transparent as possible when it comes to our billing practices. If we fell short on that, I do apologize. I will be happy to review this with you today. After reviewing your call with one of our Account Specialists, Shelly, I have come across some conflicting information. During the disclosures at the end of the call, she did clearly state that the monthly rate would be $64.94. She also did explain that the Hopper w/ Sling DVR fee is $15 and Hopper Duo was $10.

However, after that was read, you also asked if your monthly rate would change and she did tell you "No, your monthly rate will remain the same". I can certainly see where the miscommunication came from. The introductory rate on a Hopper Duo DVR fee is $5 per month. The Hopper w/ Sling DVR fee increases to $10 for the first two years.

This is where the $5 increase in your billing stems from. Here is what I have done to correct the issue. I have gone ahead and applied a $5 discount for the next $24 months. This will reduce your monthly rate to $59.94 for the next two years. I sincerely apologize for the inconvenience! If there is anything else I can do for you, just let me know. Thank you.

If you have any other questions or any other unresolved concerns, please do not hesitate to reach out to me at any time. Our goal at DISH is to put the customer first! Have a great day! Edward R., Dr. Dish Senior Rep Survey Response Team | Littleton, CO 9:00AM-5:30PM MT Sunday-Thursday Office: (866) 974-3291 EXT: 70996 TunedIntoYou@dish.com