Door2Door Movers staugmovers.com Damages, items left behind, extra fee, unwilling to comp us for our loss St Augustine FL

We selected Door2Door Movers of St. Augustine two months in advance from the field of movers because they were local and presented well what they would do for our local move 4.3 miles away, house-to-house. The onsite house interview, we made sure they accepted Discover card for payment with an affirmative. This was not our first move since we have moved many times.

We packed ourselves and have never had such a disappointing experience in dozen plus moves across the country professional and personally, as with Door2Door. If we had known how poorly they were going to treat our personal possessions, we certainly would NOT have engaged and paid them $1.1K. We estimate a loss in value of bedroom, dining room furniture and dishware of hundreds of dollars.

All damages to dishware (see photo)



came from few dropped securely packed bins in their truck witnessed by us, furniture broken (see photo) , including dropped out back of truck of work radio that did survive their mishandling. We were asked at the end of the loading process, if we could take two lamps and we agreed but upon reentering outgoing house found a pile of personal items (see photo)



too many to load into out two SUV vehicles.

Upon delivery, we were told a credit card fee of $77 was required, unknown and untold to us months ago. When we unpack over the past weeks, we found (photo evidence) broken crystal vase, collector vase, Longaberger stoneware bowls one each of multiple sets, plastic plate, large and small glass bowls one of multiple sets, one of six set stem wine glasses, Corelle ware serving bowl. It was not the packing but the dropping or tipping over of stacked bins inside their truck cause of our damages.

Be aware as buyers of their poor leadership, lack of supervision, substandard handling of your personal possessions, dodging responsibility for compensation of our family’s daily dishware, household furniture, timeless heirlooms and individual keepsakes.