Edwards Chevrolet 280 Edwards Chevy Man Deceptive and Discriminatory Service Cntr Practices Birmingham Alabama

After well over an hour of waiting (for an oil change and a small recall repair of a brake light) and then being quickly shuffled over to the cashier, I asked the service advisor what was concluded regarding the error code I had received on my dash the day before. The service advisor had no idea what I was talking about, which also happened to be the primary reason for my appointment. When it was realized that the car had to go back to be looked at once again, the service advisor became really short with me.

Not 20 minutes later, the service advisor came back with a total dollar amount written on a sticky note and I was told it was the battery. When I began to ask questions is where the trouble began. I was told that my vehicle took a "special" battery. So special that none of my questions regarding this battery could be answered by the SERVICE ADVISOR. "It must be an amperage or voltage thing" was the response I was given. I was also told that the noise I was hearing was my hubcap. Well, I definitely know that isn't the case.

Against my better judgment, I moved forward with the battery replacement as I have a long distance road trip within a few days and don't have much time to prepare for it as it is. When I attempted to inquire further about the type of battery and the warranty, I was given the battery part number on a sticky note (the very same part number listed on the invoice), something was mumbled regarding 30 months and quickly ushered over to the cashier.

When I called the service manager to relay my dissatisfaction with my experience, I was told that the miscommunication regarding the appointment's purpose was due to the call center and "to put it in terms that I would understand, buying a car battery is alot like buying shoes..." Wait. What??? When I told him that I would be much more knowledgeable about buying car batteries than shoes, he became very defensive and started talking over me. All I needed to hear was an apology for the experience and that he would talk to the service advisor about being more professional and informative. Truly. But to deflect any responsibility, to make those remarks and treat a customer in such a manner??? Hmmm.

I then called Mary Kay in the customer relations department to see if there was someone else I could speak to and told her how the service manager responded. She laughed and said "what's sexist about that? Both sexes wear shoes." She then became very condescending and kept repeating that she didn't understand my problem.

After relaying my experience to my family and friends, it was suggested that I have a male call and get a quote on the same exact battery for the exact same vehicle.  My son called a few days later and was given a total dollar amount $24.98 less than what I was charged.  I can't say I was surprised given what I experienced, but I was surely disappointed.