eGlobal Central It is an online retailer using different weblinks to cover operations in different countries. E.g. Europe - eglobalcentral.eu/ UK - eglobalcentraluk.com/ Spain - eglobalcentral.com.es/ Encounter same defect twice and foot freight cost twice for repair

To whom it may concern,

Since mid - Feb this year (2019) when I received the Nokia 6.1, I have been frustrated by recurring issues with the phone than I was able to use it productively. For instance, I have trouble trying to charge my phone to a power bank or power point when I travel.

Although I had previously returned the phone at my own cost for the so-called “repair” by eGlobal Central, the same issue of the phone holding charge returned again. Each time when I sent the phone back, I had to erase all my data, apps and settings that had taken much time to install and customise. Not to mention the number of times I tried unsuccessfully to do a factory reset, which required charging as part of the process.

I was not sure what kind of repair was previously carried out by their technician, but I suspected that questionable components (e.g. non-Nokia parts) might have been used, or possible attempt to band-aid the problem with poor soldering of the charging port components. 

From the previous communication to eGlobal Central in Oct and Nov 2019, I had explicitly indicated that I would like to have a full refund of my purchase, should their inspection confirm the same charging defect that I had encountered for a second time. They committed to follow up with the "once confirm has the issue, they will follow up with the management for approval.”

Based on that commitment, I had agreed to send the defective phone for a second time on my own costs and time, even though I didn’t cause the defect in the first place! They refused to answer my question if they had confirmed through their inspection that the phone to had the same charging issue.

However, they latest reply mentioned that the phone had been "repaired" and they wanted to send the phone back to me again. i.e. No acknowledgement of their shoddy repair in the first time and they expect me to accept their repair job without any compensation. 

This is the second time the same defect happened, so I absolutely do not trust their service and components used. Nor have you shown any evidence to keep their previous commitment. In fact, they have repeatedly refused my request to speak to their management and answer simple questions. 

Therefore, I like to warn the consumers to about their shoddy services and the risks they may face from using their products.

Although they have a global online web presence, they operate at the following addresses:

eGlobal Central Total Apex Services Unit 1001, 10/F Mira Place Tower A, 132 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong  

eGlobal Central
(RMA Department)
1/F, Roxy Industrial Centre,
58-66 Tai Lin Pai Rd,
Kwai Chung, Hong Kong