Complaint Review: Epson -
Epson After uploading their firmware update, my Epson printer, less than a year and a half old, locked up and became unusable unless I use Epson brand ink cartridges.
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I purchased my Epson xp1700 printer in October of 2019, and it has been working very well. I have seen many comments online by people who say never to upload their firmware update because they say they hide in it this incapacity to print without Epson brand cartridges. I just made the mistake of uploading it, and now my still pretty new printer is locked and won’t work unless I purchase the very expensive Epson cartridges.
I don’t believe Epson’s claim that other cartridges are harmful as I have always used the other brands with excellent results. I know when I purchased this printer in October 2019, the description said the printer is designed to work best with Epson cartridges, but it worked from the beginning fine with other ones. Now I have a useless printer unless I purchase their cartridges.
I feel very ripped off by Epson. Isn't this method of coercion to use only their brand of ink actually against the law? I have read that there are class action law suits against Epson for this. I would love to join one.
This report was posted on Ripoff Report on 03/17/2021 07:04 AM and is a permanent record located here: https://www.ripoffreport.com/report/epson/after-uploading-firmware-less-1506118. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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