REVIEW UPDATE: May 17, 2018: Kautzman Alliance remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Kautzman Alliance is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Kautzman Alliance has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Kautzman Alliance has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Kautzman Alliance remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Family Chateaux for its full commitment to quality customer service.

Ripoff Report's discussions with Family Chateaux have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Family Chateaux listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Family Chateaux's CEO, Ms. Kautzman, has informed us that her personal philosophy is that her clients success is the heart of the business. As a successful businesswoman, Ms. Kautzman feels it is critical to listen to her clients and respond promptly. By always putting her clients and members first, Ms. Kautzman hopes to maintain Family Chateaux as a successful enterprise both now and for many years to come. A Family Office Client, Christian Mack told us that Ms. Kautzman’s personal business philosophy is based on the premise that "the relationships she builds with her members and clients come first, she is understanding that a successful business model is based on value-added services, and client care".

One of the things Ripoff Report learned during its review is that typical customer feedback reads, "Family Chateaux truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Tami Kautzman during an onsite inspection held by a third-party verification company with no biases towards Family Chateaux.

Kautzman Alliance operates on an invitation-only network that provides access to direct and co-investment opportunities presented by their family office network. This service provides sustainability for family-owned businesses and allows them to build a community of like-minded businesses. Tami Kautzman stated the following in regards to her role within her company, "I am a registered representative with FINRA and I work with investors and investment sponsors. I assist in capital raise if they are looking for capital. I help them raise money for their project. I also hold events for my client relationship dinners and I put on an annual summit."

Leads for Kautzman Alliance are 100% referral based. Due to the unique nature of Kautzman Alliance's clients, Ms. Kautzman has developed a relationship based process in order to provide her services. She proceeded to explain the process, "when a client or relationship is forwarded to me. I build a relationship with them and get to know them. If they are referred by another entity that I am familiar with or that I have a relationship with I can do a background check on them quite easily. Most of my clients are very well known, very successful entrepreneurs. I do a check, but they do need to be referred in. If they need me to assist them and want to hire my consulting practice they can do so. Otherwise, if they want to just come and attend events and meet their peers they can do so. I work in a strict no sales environment, I am a resource I do not sell into my group."





CUSTOMER CARE & COMPLAINT RESOLUTION – FAMILY CHATEAUX

When asked to comment on complaints posted on Ripoff Report's website Ms. Kautzman expressed that the complaints originated from a referral to her company. While he had a great referral he could not provide the financial information needed to approve him for their services. However, upon contacted this individual Ms. Kautzman was informed that he wanted to sell an investment opportunity to Kautzman Alliance, "I asked him to leave because I believe I have a very strong fiduciary responsibility to protect my clients. People that come into sell into the group because there is a very strict process because I am FENRA registered. Prior to any investment opportunity being discussed, we need to put fee agreements in place, we need to due diligence the opportunity, and check out people to make sure they don’t have any FCC filings against them. He did not go through this process. I asked him to leave the group and found out later that He is being investigated by the FCC." This individual reacted by placing personal attacks on Ripoff Report's website. He currently involved in a lawsuit with two clients associated with Kautzman Alliance. In order to assure future and current clientele Kautzman Alliance is monitored by governmental regulatory agencies, the FCC, and FINRA.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Ms. Kautzman stated that she now performs background checks on referrals that she doesn't personally know.

Kautzman Alliance is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I think in today’s world there is a lot of bullying and people can post without any facts. It is very damaging. You need to hire someone to monitor that. If someone had fact checked anything they said they would have found out by talking to my 100 other clients that it's completely false. It's Freedom of Speech right."





FAMILY CHATEAUX – STATEMENT FROM THE CEO – TAMI KAUTZMAN

" We are one of the top Family Office Consulting practices focused on helping Principals and their CIO’s connect with their peer group to source opportunities and build strategic alliances. With us, you'll always receive a complex and customized approach that comes from a team who consistently focuses on the clients, members."

The Family Chateaux Community is a highly curated network of Peers that have the desire to meet one another. The Family Chateaux builds and bridges these relationships and brings together Investors from both the US and International locations for the purpose of creating a cohesive network that has an opportunity to tap into the power of the community.

Family Chateaux's Family Chateaux's CEO is confident that as she builds the team and network she will continue to serve as an important resource to the Family Office, Investor community. Family Chateaux takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Family Chateaux has a very small and cohesive team and is dedicated to creating an environment where all team members feel confident that their input is important and encouraged in order to provide the best service and for the growth of the company. "

Ripoff Report was pleased to learn that Family Chateaux's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.





STATED IMPROVEMENTS FROM FAMILY CHATEAUX

Family Chateaux recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Family Chateaux has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Tami Kautzman, Ripoff Report is convinced that Family Chateaux is committed to quality delivery of services resulting in total client satisfaction.





How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Family Chateaux meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future. Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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