Complaint Review: Forno Bravo - Salinas California
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- Author Confirmed
- Forno Bravo 251 W. Market Street Salinas, California United States
- Phone: 800-407-5119
- Web: https://www.fornobravo.com
- Category: Pizza Oven
Forno Bravo defective door Salinas California
*Consumer Comment: Rectified
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I recently bought a Primavera 70. It came with a defective door ( metal disclaimer) fell off while uncrating oven. I couldn't clean off glue an had oven repainted at local iron shop to cover up glue. When the oven arrived, there was no thermometer enclosed and I was told order was complete. I had to email Forno Bravo about missing thermometer and they told me they would send one--and they did. I inquired today about a defective door.
They want to charge me $150.00 for a new door. I should have sent back door to have glue taken off and had a new door sent. My oven is wood burning only--no gas hookup at all. Metal disclaimer plate is disclosure about GAS. I asked them to send me a door without this metal disclosure as it is unsightly and prone to falling off as I experienced. I will even send them my door to get a new one. This is my 2nd Forno Bravo oven. I had one over 10 years ago that stayed with a home I sold. I will NOT be buying nor recommending this company to anyone. Customer service and follow through are difficult.
This report was posted on Ripoff Report on 12/11/2020 03:07 PM and is a permanent record located here: https://www.ripoffreport.com/report/forno-bravo/salinas-california-defective-1502837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Rectified
AUTHOR: Nicholas - (United States)
SUBMITTED: Monday, December 21, 2020
Once this report was filed, The company ( Forno Bravo) emailed me and offered me a new door. It arrived in good conditon and all is well. They were very timely and willing to rectify. I just wish they would have rectified at first email. The oven is good quality and works well.
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