Franchise Compliance, Inc. CHEM DRY Non payment to independent contractors/Breech of Contract Internet

I am the owner of First Coast Chem-Dry which unfortunately was mentioned in this filing. Our company is not the company this individual is filing a complaint against and I wanted to make that perfectly clear. This customer is filing a complaint against the company that hired her to conduct a "Mystery" shop on our company on behalf of our franchisor. These Mystery Shops are conducted to all of the U.S. franchisees every year. We welcome them because it allows us to constantly improve. It should be noted that this particular Mystery Shop on our franchise came back with excellent reviews from the customer and we received the highest rating possible from our Franchisor, Harris Research, Inc., on this shop. I felt the need to clarify this claim in order to protect our reputation.

On January 27, 2012, I evaluated the carpet cleaning services of First Coast Chem Dry of Jacksonville, Florida as contracted by Franchise Compliance, Inc.  Franchise Compliance, Inc. agreed to reimburse me in the amount of $225 for carpet cleaning services plus any postage costs incurred. 

On January 27, 2012, I submitted a written evaluation and photographs to Franchise Compliance, Inc. via  on-line shopper log.  On January 28, 2012, I mailed an invoice from First Coast Chem Dry, a completely filled out Chem-Dry Mystery Shop/Shopper Invoice, a completed and initialed Technician Sheet and sample via USPS Priority Mail to the attention of Julie Bishop at 487 E. 520 S., Smithfield, UT 84335.  According to the USPS, the package was delivered on January 30, 2012 at 1:12pm.

I received a 9 out of 10 rating from Franchise Compliance, Inc. on my completed report and on January 30, 2012, I received an email from Julie Bishop where she wrote, .you did a terrific job..

To date, I have not received reimbursement payment.  On March 13, 2012, I sent a demand letter via USPS Priority Mail to Adam Valdez, owner of Franchise Compliance, Inc.  I contacted Mr. Valdez on March 6 at availed@franchisecompliance.com.  Between February 28, 2012 and today, I have emailed Julie Bishop jbishop@franchisecompliance.com in excess of 20 times inquiring about my reimbursement.  All my emails to the accounting department at accounting@franchisecompliance.com have gone unanswered.

At the suggestion of some of my colleagues, I contacted Camille Ezola at Harris Research Camille.Ezola@hrisupport.com whom I understand is the parent company of CHEM DRY.  Ms. Ezola responded that Harris Research, Inc. is not associated with Franchise Compliance or CHEM DRY.  I also contacted De Ann Corbell at Harris Research, Inc. at DeAnn.Corbell@hrisupport.com who responded that she would forward my information to the vendor.

As of April 5, 2012, I have not received reimbursement from Franchise Compliance, Inc.