Get Practice Growth GPG Skipped Out on the Remaining Balance of a Vendor Bill San Diego California

The point of contact reached on 9/16 (yesterday).

I submitted the final deliverables of the project on 8/9 (a month ago), and I submitted this Ripoff Report on 9/9 (a week ago). I followed up about five times between the date of submitting the project and the date of submitting this report (via email and via phone). On the day of my final attempt to get in touch (9/4, I believe), I submitted my invoice since I had yet to receive any confirmation of approval at that point. When I failed to receive a response five days after that, and I saw that my work was already being used on their site, I decided to cut my losses and submit this report.

After I submitted the report on 9/9, I received the confirmation of a pending payment shortly after on 9/13 (a few days ago).

The point of contact just reached out to me on yesterday (9/17). In what appears to be an urgent attempt to resolve this conflict, I started getting a slew of text messages towards the latter part of the day (I'm on the East Coast), which can be seen on the screenshots uploaded with the company's rebuttal. Like any human being who has a good work-life balance, I don't answer work calls in the evening. I had intended to get in touch with the point of contact sometime during the following day.

We have since communicated about the issue and the conflict has been resolved.

I attempted to call, text, and email the Vendor yesterday and today to clear this up. I have received zero feedback from her which is very discouraging.

GPG values our reputation and treats every vendor with the same respect we expect them to give us back. 

I forgot to attach this document showing proof of paid invoices to the last rebuttal I posted. Please see attached document.

Dear Vendor,

Our records indicate that your balance has been paid in full. I have two paid invoice receipts sitting in front of me and would love to clear this up for you. We take our vendor relationships very seriously and always make sure they're paid on time. 

If there are any questions surrounding the payment, please reach out to myself or our billing department directly and we will surely get you taken care of! 

We apologize for any breakdown in communication that might have occured. We are all busy professionals and sometimes emails get lost in the abyss that is an inbox.

Hope to chat with you soon so we can get this cleared up!