GM Van Lines Damaged our goods, including breaking legs off vintage furniture, gouged floors and walls, broke existing light fixtures Lauderdale Lakes Florida

Based on the highest consumer ratings on sites like this, we hired GM Movers of Florida, based in Hollywood, for our move from Orlando to Durham, N.C. The result was an unmitigated disaster from start to finish. They were a day late in arriving to our home, then determined that their truck was too small. Four hours later, they returned with a larger truck.

Four days later, they began unloading at 4 p.m. and were there until after midnight. Many pieces of our furniture and goods were damaged in transit, and then the movers did further damage to our new home – gouged floors and walls, and a broken light fixture in the stairway.

When we totaled and documented the damage it came to $12,000. When we filled out the damage forms and submitted it to GM claims department, we were offered $110. We were told that was the maximum amount they would pay, since we had neglected to purchase additional insurance, which we thought was unnecessary, given the high ratings the company had on consumer sites.

Based on our experience, anyone considering using GM should think twice.