Google Google pixel phone still under warranty called Google after my phone started malfunctioning and told them that it's s software issue and that it's covered by their warranty but Google says no we will not exchange or fox your device even if it's covered by warranty they told me to factory reset device and now Mountain view California

Google I bought a new Google pixel phone which is still under warranty I called Google after my phone started malfunctioning and told them that it's s software issue and that it's covered by their warranty but Google says no we will not exchange or fox your device even if it's covered by warranty they told me to factory reset device and now I can't even use it because I can't sign into my account Google says you can't verify that account belongs to you but before the reset I didn't have that issue

 I have a following complaint I purchased a Google pixel 5 brand new and it's covered by warranty and it started malfunctioning I told Google about it I told them that this is a warranty covered issue it says it in their warranty but they refuse to take device for repair or even look at it they told me to factory reset it and now I can't even use it because I can't sign into my account and Google says we can't verify that this account belongs to you