Grand Incentives Defective in Consumer Services Sarasota Florida

 Last year I signed up for the Take 2 deal, thought it would be easy as it was stated to me Buy 1 Get 1, after fighting to get one vacation in Myrtle Beach at the resort, which by the way was nice, but was not ocean front, view of the parking lot and the playground across the street, well, at least the room was nice.  Location, nice.  Here comes the problem, I was told that the 2nd vacation was "exactly" the same by the sales person.  Well, it's not, never will be, never had been, and after trying to book the 2nd trip, it was a process that in the making of 6.5 months.  I complied with everything, sent the paperwork in, of course it "was lost" or never received.  Submissions were sent, and then I was advised that because the time frame, which was explained to me as well, was no blackout dates, well, once again, not true.  After finally getting more information, we had to submit where we wanted to go, basically it was them telling us we had to wait 60-90 days to find out if we were allowed to go where we wanted to go, we had to choose 3 locations, we did, but once again, our paperwork was lost in the mail...I can't figure out why have a mail box if you aren't going to actually get your mail.  After many calls, emails after getting in touch with a supervisor, that calls and leaves message, I called back and 3.5 days later, no return calls again.

I just want this ordeal over with.  They also promised 5-7 days for a "complimentary" gift due to all the aggrevation in the form of a $40 gas card, which they failed to explain it was in $10 increments when you submit in writing a copy of a form and the gas payment receipt.  Back in May I also sent in the proof of payment for a reimbursement for a "dining" card of $50, and 2 months later, you guessed it, I do not have it yet.  Frustrated, yep, aggrevated, yep, will I ever do this again, I hope someone calls me....I have a whistle right beside me at all times....yep, you guessed it.

I am going home this afternoon, since it has been at least 5 days and if I have nothing in the mail in the form of my reimbursement for gas and the meal offer, NC Attorney General will get all my paperwork, notes, dates of calls, emails.

Just remember, if it sounds too good to be true, its a Grand Incentive offer, then, don't, don't don't do it!!!!

Thank you,

Jo

Greenville NC