Gunther Volkswagen of Forth Lauderdale Al - Store Manager, stated thats not his real name Did not honor the end of lease option to buy contract. Want to add dealer fees when the contract does not include that. Store manager "Al" rudest person in Florida award - which takes alot to win in Florida! Forth Lauderdale Florida

Purchased a vehicle from Gunther Volkswagen of Fort Lauderdale (Davie) in 2012.  The contract sets out the end of lease purchase options and gives a price.  It states we will pay for taxes, tags, license and registration.  Not dealer fees.  I tried purchasing directly from Volkwagen they stated that in Florida we must go through the dealer - stated it was the law.  I am having that checked out as I write this by an attorney. 

In trying to speak with Gunther Volkswagen about this I had the disfortune of speaking with a sub-human who identified himself as "Al"- he stated in the conversation that this was not his real name and he would not give it to me because I was the kind of person who wrote letters and made phone calls.  He told me to "stop calling them and just get on with it and buy the vehicle".  My conversation with him felt like a verbal rapist had attacked me.  He should be behind bars - his behavior is subhuman.  

Buyer Beware.  Gunther does not honor their contracts, they rip you off and spit in your face while they are doing it.  This of course only happens after they have sold you the car. 

I honored my agreement in full, I stayed within the miles limitation, the inspection of the vehicle was impeccable.  Its not that I am trying to get out of owing them anything more than I expected to give them. 

Call you legislature and let them know this is happening.  If you lease a car you pay dealer fees when you lease it- If you are given the option to buy and they wish to add dealer fees at that time as well, it needs to be stated clearly in the contract. 

If this is a Florida law let your lawmakers know - You do not wish to be ripped off both coming and going. 

Mr. Gunther, you have been in business a long time, Volkswagen is dealing with an awful PR problem right now, putting people like Al in any position beside floor sweeper (sorry to the floor sweepers) is bad for business. 

Not honoring your contracts is also bad for business - Although "Al" made it very clear that all your lawyers would put me in my place.  The little consumer over taken by your huge conglomerate. The law is the law and sometimes David wins over Goliath. 

Ethically speaking you are behaving in a manner that reflects poorly on your business and having goons like "Al" as your henchmen only adds to your ugly facade.  In the long run it will all catch up to you, because word of mouth is the strongest advertisement in this world of social media.

I do write letters and make phone calls and post on social media. 

Ana Couceiro

anaisea8@yahoo.com