Complaint Review: Healthy Directions - Bethesda Maryland
- Healthy Directions 6710A rockledge Drive St. 500 Bethesda, Maryland USA
- Phone: 888-349-0397
- Web: healthydirections.com
- Category: Supplemental Health Programs
Healthy Directions Great company...for TAKING your money, but not for processing refunds. Items ordered in August and September were returned via USPS within the prescribed period for a refund. Three months later, I'm STILL waiting for a refund, despite at least four phone calls and two fax messages with both proof of purchase via Paypal and proof of returning the items via USPS. Absolutely the worst ionline mail order experience I've had. Paypal has, thankfully, put in a refund request on my behalf. Otherwise, I feel certain this ripoff organization was going to ignore my refund requests in hopes I would eventually give up. DO NOT deal with these people unless you have more disposable cash to throw away on their worthless products than most consumers!! Bethesda Maryland
*UPDATE Employee: Response from Healthy Directions
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Healthy Directions: GREAT comany for taking a consumer's money, but not for refunding it. Items purchased in August and September, 2016 were returned in October, within the time period allowed for a refund. Since then, it has been a litany of four phone calls and two fax messages trying to get my money back, even after providing proof of purchase via Paypal and of returning the items in quesions via USPS. No follow up from customer service at any time.
I finally filed a dispute with Paypal and have been advised my refund will be forthcoming after 10 days...thank you, Paypal! Dealing with Healthy Directions has been, without doubt, the worst online shopping experience I've had. I'm convinced they are "stonewalling" the refund process in hopes I would finally give up.
If you have money to burn and don't care if the product in question is really effective, or about getting your money back in the event you request a refund, then by all means patronize this lousy company. Otherwise, STAY FAR AWAY!
This report was posted on Ripoff Report on 01/14/2017 12:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/healthy-directions/bethesda-maryland-20817-2846/healthy-directions-great-companyfor-taking-your-money-but-not-for-processing-refunds-1349865. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Response from Healthy Directions
AUTHOR: Healthy Directions Customer Service - (USA)
SUBMITTED: Thursday, August 10, 2017
Thank you for taking the time to share your feedback on our products and service—we greatly appreciate it. Unfortunately, at the time you wrote this review we had quite a few challenges with our system upgrades which affected service online and at our call centers—and we sincerely apologize! We would appreciate the opportunity speak with you to hear more of your feedback and what we can do to make things right. Please give us a call at 1-888-330-6672 or email us at president@healthydirections. Thank you!
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