Hertz Car Rentals Accepted pre-payment for a rental car and when I came to airport to get the car they claimed I did not have a reservation and caused me to have to rent a more expensive car. Miami Florida

There is no question that your 3rd party agent Travelocity screwed up by not reporting to Hertz that you had a car reserved.  There is sufficient evidence of this simply by your own words:

I knew I had pre-paid for the car but did not have a way at the airport to verify this. I am a disabled veteran and require a wheelchair as does my disabled wife.  If you utilize a 3rd party for travel purposes, then you should have printed a copy of everything, including your car reservation.  If you did not print out a copy of your reservation, then that is your fault.  Being disabled is irrelevant; if you are able enough to drive a car, then you could have printed out a copy of your reservation.  Listing the fact you are disabled when you can drive a car does not garner sympathy here.

The agent working at the counter seemed to be a scam artist as he tried to sell me additional car insurance for $30 a day. I declined this.  Have you EVER rented a car before??  Holy cow.  This is standard procedure for a clerk at a rental car company to sell you additional insurance.  Depending on your situation, you may have needed it, but you chose to decline.  That was certainly your choice and not a scam.

After the trip was over I verified that Hertz did actually charge my Chase credit card $245.14 on December 7, 2019 for the car I reserved. So the agent at the gate certainly knew I had paid for it even though he claimed that they had no record of the reservation in their system.  No, the agent would not have known.  If the charge was indeed processed on your card on December 7 as you indicate, it would not have appeared in their computer system until the following day.  You know, December 8th.  The day after you picked up the SUV. 

If you had brought evidence of your Travelocity reservation with you, it may have been possible that either (a) Hertz may have found your reservation on December 8th, and (b) rented you the car you reserved through the 3rd party website, or at least the equivalent car.

After returning from the trip where I could get access to my records, I confirmed the fact I had prepaid the $245.14 . I then tried to get Hertz to refund me the $376.80 for the fraudulent rental they had done to me, but they refused. I tried to get Chase Car Services to credit me the $376.80 that I had been fraudulently charged, but they sided with Hertz and refused to do it claiming that I had accepted the fraudulent conveyance by accepting the full size SUV.  You did not have a reservation established according to Hertz on December 7th.  By accepting the reservation for the SUV at $376.80 with Hertz providing a vehicle to you, there was a valid contract established between you and Hertz.  The credit card company had no choice but to side with the rental car company in that situation.  And no, renting the SUV was not a fraudulent transaction. 

Fraud requires intent; since the reservation was not in their system, and you had ZERO evidence suggesting you had a reservation, there was no intent to deceive.  In fact, there was no deception whatsoever.

All Hertz or the credit card company would do is refund the @245.14 for the car I prepaid for but did not use. The Chase credit card people claimed that I accepted the fraudulent transaction by the fact that I drove the Hertz car.  The amount you paid to Travelocity was for a contract that never was fulfilled due to the fault of the website, not the rental car company, so you were entitled to a refund for the Travelocity reservation.  And again, this was not a fraudulent transaction because there was no fraud committed for the reasons already stated.

If you are going to utilize a 3rd party site for your travel, then be prepared to print a copy of everything to bring with you, including:

• Plane tickets
• Car rental
• Hotel reservation
• Other vacation reservations

If you are unable to carry those things with you, then don't use a 3rd party website for anything.  That is your lesson for today.

 These third party places cannot do anything you can't do for yourself and you involve a THIRD PARTY in the transaction! Experienced travelers NEVER use they types of operations. Ever!

Hertz didn't mess this up, this third did and that's a fact! The horror stories these places cause are legendary. Every one of those places need to crawl back into the toilet. They CANNOT do anything you can't do!