Complaint Review: Hide My Ass VPN (HMA VPN) - London Other
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- Author Not Confirmed
- Hide My Ass VPN (HMA VPN) London, Other United Kingdom
- Phone:
- Web: http://hidemyass.com/
- Category: Liars
Hide My A** VPN ,HMA VPN, Review Scam:30 day money back guarantee
*Author of original report: Fair Treatment? Do you know the meaning of that?
*UPDATE Employee: Customer was fairly treated!
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Hide My A** VPN (HMA VPN) Review: I signed up for an annual subscription for hide my a** (HMA) proxy service under the 30 day money back guarantee offered by the company. It costed me $59.99. After using the service for a week I requested for a refund since I found that the proxy rotation does not work as promised (breaks down every once in a while). I was shocked that the company treated my refund request indifferently stating some terms that are not transparent. When I persisted, they issued me only a partial refund after deducting 3 months of subscrition charges: 3x$9.99 = $29.97 (though I used their service only for a week within the 30 day money back guarantee period). This company is a scam trying to steal money from people. Stay away from them.
This report was posted on Ripoff Report on 01/05/2014 04:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hide-my-ass-vpn-hma-vpn/london-other/hide-my-a-vpn-hma-vpn-review-scam30-day-money-back-guarantee-1113128. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Fair Treatment? Do you know the meaning of that?
AUTHOR: unni1984 - ()
SUBMITTED: Tuesday, January 07, 2014
I stick to my accusation that this company is a total scam for following reasons:
1. Yes, they state 10 GB limit in their refund policy. But there is no way for a consumer to verify how much bandwidth he/she consumed. Consumption of bandwidth is shown no where in a consumer's account panel. I have read complaints about Hide My a*s VPN (HMA VPN), where consumers say that they just used HMA service only once or a few times and when they filed a refund request, they were told by Hide My a*s customer service that they exceeded the 10 GB limit.
2. Let us assume I exceeded the 10 GB limit. The total amount I paid for the annual subscription was $59.99, that is 59.99 divided by 12 = $4.99 per month. Remember I filed a refund request after using Hide My a*s VPN (HMA VPN) for a week (under the 30 day money back guarantee offered by the company). HMA robbed 3 times normal monthly subscription charge: (3 x $9.99) = $29.97 from my payment before issuing me a partial refund, that is, they issued me a refund of only ($59.99 - $29.97) = $30.02. Almost half of the amount I paid for my annual subscription went into HMA's pocket for me using their service for a week. This is not fair by any means even if I exceeded the 10 GB consumption limit. If this is not a rip off then I wonder what is? I am sure people who read this report are clever enough to make a good judgement.
I repeat. Stay away from Hide My a*s (HMA) VPN. They will rip you off.
#1 UPDATE Employee
Customer was fairly treated!
AUTHOR: Hidemyass - ()
SUBMITTED: Tuesday, January 07, 2014
Our 30 day refund policy is designed to give customers a chance to use our product, make sure they can get it working and test it out. For this reason, we have a bandwidth usage limit of 10GB on the refund policy, to prevent customers from using our service heavily for less than 30 days then claiming a refund. Where a customer has a subscription of more than 1 month and has exceeded the bandwidth limit, our support agents can use their discretion to offer a partial refund, which is what happened in this case. Our refund policy is stated clearly on our site and is available to review at the point of purchase. If you have any further questions, you can contact us at info@hidemyass.com. Thanks
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