HMS Home Warrany Cross Country Home Services I purchased a Home Warranty package from HMS.  They have failed to meet their own agreement plain. They are eagear to rip you off. They have no sympathy that we will be without a fridge for more than a month. Nothing but poor service all the way around. Thank you. DoneFort Lauderdale Florida

My refrigerator went bad a week ago. I promptly made a claim. It was 3 days before their normal service providers called to make an appointment. I was told 3 weeks before they could even look at it. I have a family and waiting 3 weeks for someone to come out and say it will be 4 weeks to get the part and come back is not acceptable.

I called the warranty company back to encourage them to find someone else to come out. At this point they only done so because I applied pressure. No one should ever have to force a company to use decent customer service. This whole time I already knew what was wrong with the refrigerator but I understand you have to go through the motions.

A company finally came out after we have already been without a fridge for a week. They confirmed my problem and informed me that it would be 4 weeks to get the part and come back. I have to purchase a fridge due to the fact that I have a family and this is a necessity. HMS has instructed me that they will not cover any cost of the new fridge because it is an unauthorized purchase.

THIS IS AN EMERGENCY NOT TO BE TAKEN LIKELY. In their agreement it states that money can be given in the amount of the covered claim. I urge everyone to stay away from this unscrupulous company.