Home Depot Design Center (Aileen Perkins) Aileen Perkins WASTED MONTHS OF MY TIME San Diego CA

I am reviewing the Home Depot Design Center located at 9480 Carroll Park Dr, San Diego, CA 92121. They like to deflect accountability by acting stupid and telling people that their treacherous acts were committed by one of their imaginary “Orange Box” location, whatever that means. 

So, I wanted a new cooktop for my kitchen, but the problem was the granite needed to be cut so that I can fit a more modern 30 inch cooktop into the current 27 inch hole. The first person, Singh, we spoke to was nice and did all the research to help us find the correct cooktop that will fit into our granite, if we have it cut. And then we dealt with Singh’s manager, who was pretty quick to provide us with the quote and emailed the paperwork for the cooktop. Unfortunately, the first cooktop Singh found was just too big and he had to find another. Which he did and Singh’s manager was quick to match the price, and emailed us a new invoice. 

Now here is where things went south. There is a very lazy and incompetent individual named Aileen Perkins, who is the assistant for Singh and Singh’s manager, and took forever to communicate with us anything relevant to our cooktop project. She took forever to schedule a measurement for our cooktop. She took her sweet time communicating the results of the measurement with Singh. She did not bother telling us anything. I had to pay $1300 up front and had that money tied up for months waiting for an answer. 

So one day, the ignoramus Perkins calls me and the first thing she does is offer me a “refund.” She didn’t provide me with additional avenues to solve my problem. Her disgusting attitude over the phone just told me she does not feel like earning her paycheck that day. This simpleton’s narrow-mindedness compelled her to state that “the granite does not have to be cut, and if its cut, then the buyer assumes all responsibility for damages.” First off, there is something called liability insurance that contractors should carry to cover any damages done by accident. Secondly, yes, I have to cut the granite because that is the ONLY way that I can install a new cooktop. At that point, I just did not want to deal with Perkins anymore and went with the refund. I would have had a much better conversation with a cow. I am not sure how a person like this got hired, or how she even was able to keep a job for so long. And I am sure that there are plenty of people on the unemployment line who are much more qualified and can work harder than her. That being said, if anyone ever goes to the Home Depot Design Center in San Diego, AVOID Perkins like the plague.