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Report: #613369

Complaint Review: ICM Internet Cash Machine - Internet

  • Submitted:
  • Updated:
  • Reported By: Tanaya — Fort Dix New Jersey United States of America
  • Author Not Confirmed What's this?
  • Why?
  • ICM Internet Cash Machine Internet California Internet United States of America

ICM Internet Cash Machine Charged and unauthorized $149.95 in addition to the $2.97 "Information Kit" that was never received! Internet *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*UPDATE Employee: Customer has been refunded and cancelled as of 6-14-10

*Author of original report: Refund not Given

*UPDATE Employee: Customer was cancelled and refunded as of 6-14-10

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On 6/7/2010 I authorized a charge of $2.97 to my credit card for an "Information Kit" that was supposed to be mailed to my home.  I transferred to another website to "review" which I clearly saw was a site to create my own website.  I did NOT complete anything in this site because I was NOT signing with this company..I was "reviewing".  When I realized that this seemed to be more of a web hosting site than what they claim to be, I immediately attempted to contact ICM Websites.  For 4 days I kept getting a message from the phone saying the "party is not answering at this time, please try your call later" and the system would hang up on me.  Needless to say, yesterday, they conveniently charged my account $149.95!!  Today, after cancelling my credit card with my bank and disputing the charge I attempted to make contact again.  I called 3 times!  The first two times I got the same message and hung up on.  The third time, I was instructed to a website ICMcancel.com but the message also stated that if you were within your 3 days you could use this website to cancel (mind you this is after they already charged my account).  I submitted a cancellation through them and disputed the charge!  The sad thing is that I was looking for a legitimate stay at home business to work while I am sitting at home getting treatment for my Cancer.  Shame on this company for preying on people! 


ICM Websites...this is bad business practice and you should be ashamed! 


 

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 06/12/2010 07:02 AM and is a permanent record located here: https://www.ripoffreport.com/reports/icm-internet-cash-machine/internet/icm-internet-cash-machine-charged-and-unauthorized-14995-in-addition-to-the-297-info-613369. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 UPDATE Employee

Customer has been refunded and cancelled as of 6-14-10

AUTHOR: Director of Operations - (United States of America)

POSTED: Monday, June 21, 2010


Thank you for your correspondence in connection with the above-referenced matter.



In the interest of Customer Service, we have terminated this customers account and no further charges will be conducted on their account. This customer has been provided a FULL refund for the purchase, in the amount of $149.95 to the card ending in #5797. A refund was processed on 6-14-10 to the credit card ending in 5797.

If this customer is not satisfied with the product, the charges or the customer service, Internet Cash Machine, as a customer service gesture will assure that this customers account is terminated and no further charges will be conducted on their account by our office. This customer can keep any materials that were received as our gift.



Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations.  Please contact our office directly if we may be of any further assistance.



Respectfully yours,



Internet Cash Machine Staff



 





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#2 Author of original report

Refund not Given

AUTHOR: Tanaya - (United States of America)

POSTED: Monday, June 14, 2010

Called on 6/14/2010 and spoke to Andrew who refused to give even his last initial!  The rebuttal from the company states that I was cancelled and refunded as of 6/14/2010 however Andrew stated that he refuses to refund my money because and I quote, "It is not his problem that I can't read"!  I asked for a supervisor, to which he replied, "and what do you think a supervisor can help you with"?  After going in circles with him, he finally said he was transferring me to a supervisor named Alex. He hung up on me rather than transferring me!

I called back and spoke to a very nice young lady named Ashley (again no last initial), who told me that my services were cancelled and the refund was actually processed at 9:38am PST or 12:38pm EST.  She was also forwarding a complaint about Andrew to her manager (of course, how many Andrews can work within that company so Good luck with anything happening with him). Checked my bank account and the refund was not there yet.  I will wait a few days and check again. 

 

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#1 UPDATE Employee

Customer was cancelled and refunded as of 6-14-10

AUTHOR: Director of Operations - (United States of America)

POSTED: Monday, June 14, 2010


Thank you for your correspondence in connection with the above-referenced matter.



In the interest of Customer Service, we have terminated this customers account and no further charges will be conducted on their account. This customer has been provided a FULL refund for the purchase, in the amount of $149.95 to the card ending in #5797.



If this customer is not satisfied with the product, the charges or the customer service, Internet Cash Machine, as a customer service gesture will assure that this customers account is terminated and no further charges will be conducted on their account by our office. This customer can keep any materials that were received as our gift.



Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations.  Please contact our office directly if we may be of any further assistance.



Respectfully yours,



Internet Cash Machine Staff





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