Complaint Review: IFIT.COM - Internet
- IFIT.COM Internet United States
- Phone: (866) 608-1798
- Web: ifit.com
- Category: fitness training
IFIT.COM Charged automatic renewal in spite of cancellation Internet
*Author of original report: According to iFit.com the refund is in process
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I bought a NordicTrack treadmill that included the iFit.com subscription for a year. I decided not to renew it and when they asked I declined. I never gave iFit.com my credit card account since I bought the treadmill directly from NordicTrack. I was charged for the renewal to the credit card used with NordicTrack. Apparently NordicTrack share that information with iFit.com which I never authorized. On 7/8/2019 the charged my American Express and the charge was declined. Then they tried again on 7/9/2019 and the charge went through. I emailed iFit.com to cancel the subscription and reverse the charge. All that I received were automatic email acknowledging that the received the email and open a ticket. I contacted my credit card and file a dispute. I went into my iFit.com account and cancel my membership on 7/10/2019 and tried to contact then over the phone. Their costumer service hotline message automatic answering service message said that they were closed to train the representative to better serve the costumer. Still no aswers, no reverse or refund.
This report was posted on Ripoff Report on 07/12/2019 11:51 AM and is a permanent record located here: https://www.ripoffreport.com/report/ifitdotcom/charged-automatic-renewal-1481789. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 Author of original report
According to iFit.com the refund is in process
AUTHOR: Jesus - (United States)
SUBMITTED: Friday, July 12, 2019
I finally was able to contact iFit.com support and they stated that the refund was is in process and it will take three days to reflect it in my account
Advertisers above have met our
strict standards for business conduct.