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Report: #1480301

Complaint Review: Intellius (Internet Search/PeopleFinder/ReversePhoneLookup) -

  • Submitted:
  • Updated:
  • Reported By: Carole — Chagrin Falls United States
  • Author Not Confirmed What's this?
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  • Intellius (Internet Search/PeopleFinder/ReversePhoneLookup) United States

Intellius (Internet Search/PeopleFinder/ReversePhoneLookup) Beware the fine print!

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I was doing a reverse phone number lookup when Intelius popped up on my computer screen.  They offered a 95 cent, one week introductory use of their service.  If I did not cancel at the end of the week, I would be charged $29.95 a month.  I plugged in the phone number I was researching and they did not have any information on the number.  I promptly cancelled the membership (literally within 2 hours of signing up), and printed up the confirmation.  What I didn't see on the website is this:

You will only be charged a $7.95 one-time fee if you cancel your membership and do not use your first background check voucher before 06/04/2019.  

 This item was at the bottom of the receipt for the 95 cent charge. I used my first background check (or so I thought) and still got charged the $7.95 fee.  I called the company and Amanda said that as a "courtesy" they would refund the money charged to my PayPal account this time only.  I used PayPal and not a credit card as PayPal sends me an alert for each and every charge made.  Be very, very careful with this website.

This report was posted on Ripoff Report on 06/12/2019 03:25 PM and is a permanent record located here: https://www.ripoffreport.com/report/intellius-internet/beware-fine-print-1480301. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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