james howell, owner of doubleclickittofixit.com SCAM Repair Shop for Macbooks - no repair, charged me $314, macbook sent back damaged, dead Chattanooga Tennessee

Sent James my A1286 MacBook (2011 model) on 7/10/2015, plus or minus a few days. Almost immediately began having problems with (really suppressing my anger) this - what I know now to be a - fraudster, James. He overcharged me based on his own words in his own contract, and would not make it right. I let him go ahead in spite of that (an overcharge of about $60 or so, and I can prove it).

Just received the unit back today (9/21/2015) after many, many emails and phone calls. no communication unless I initiated it, very poor - actually terrible - customer service at all. The box I received today had virtually NO packing inside so the MacBook was flopping around inside (He dismissed that by saying that he had no control over that and I would have to place a claim with USPS). It was one of those special rate USPS boxes - and you could squeeze the box and feel the hard metal of the case of the macbook - i mean, there was literally NO padding inside, with the exception of a small piece of bubble wrap, probably 8" X 8". Then the unit itself was dead and all dirty when I received it, like it had just been left on the shelf for the last 2 months. Looked like someone spilled something on the one remaining fan (see picture I attached). (one of the (2) fans inside was totally MISSING!) And at least one screw was missing inside. Words cannot describe the evil and lies and deception that come out of this guy's mouth. He is slippery and won't accept ANY responsibility for ANY of his actions - it is always you or something or someone else, never him or his cohorts (if any). He lied to me over and over in emails about the progress of the repair (yes, we just shipped it out yesterday, or we're waiting on a part) - was lying through his teeth. He told me initially that it usually takes a week for most repairs and he told me that most repairs averaged between $75 and $200, which was a joke. And then he blamed ME for any problems that I drew to his attention. Wow. I am a professional IT tech - this is a first. I thought I would try this repair shop - what a mistake. I have all emails between myself and this guy, if anyone is interested, would be glad to provide them. Perhaps you can avoid using this company and save some of your hard-earned money!

Oh, another note - the reason he won't allow you to use a credit card is that you are protected when you do so - as RipOffReport imples below - and therefore he stopped doing that long ago. so you have to send a Money Order - how strange I thought, when i sent it to him. But now I know why! Because he's ripping people off!