Jeromes furniture Sold us a bad sectional Winchester CA

We purchased a Reclining sectional and extra warranty from Jerome's around June of 2019. Six months after purchase the frame for one of the recliners broke through no fault of our own. We called Jerome's and explained what had happened, they sent out a technician to fix it and he strengthened the frame by adding two small pieces of wood. That repair did not last very long so We call Jerome's again and they sent out another technician who deemed the beck of said  recliner to be faulty and ordered a whole new back.

As time went on we notciced the same issue began happening with all of our recliners and decided to utilize the extra insurance to we'd purchased. When I spoke To the corporate manager Silvia about replacing the entire set she refused to assist me with an exchange and told me that all she was able to do for me was send a technician out to patch up the recliners.