Complaint Review: Ripoff Report | John Jubilee Transformations TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. John Jubilee is leading the human development and wellness revolution as he teaches people how to quickly reclaim and transform their lives forever. The proven success of John’s science-based technology by thousands of people has catapulted him to becoming America’s leading authority on enjoyable, all-natural, pain-free transformation.
- John Jubilee Transformations TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. John Jubilee is leading the human development and wellness revolution as he teaches people how to quickly reclaim and transform their lives forever. The proven success of John’s science-based technology by thousands of people has catapulted him to becoming America’s leading authority on enjoyable, all-natural, pain-free transformation.
205 Powell Place
John Jubilee Transformations TRUSTED Business REVIEW: John Jubilee Transformations is a health and wellness education company. John Jubilee Transformations provides 100% client satisfaction and exceptional service. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
*UPDATE: John Jubilee Transformations recognized by Ripoff Report Verified™ as a safe trusted business service.
EDitor's UPDATE: Positive rating and recognition has been given to John Jubilee Transformations for its full commitment to quality customer service.
Ripoff Report's discussions with John Jubilee Transformation Experience have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. John Jubilee Transformation Experience listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report below is based on comments made by John Jubilee during an onsite inspection held by a third-party verification company with no biases towards John Jubilee Transformations.
John Jubilee Transformations is a health and wellness education company. They've developed an intellectual property program that individuals can purchase to help guide them to a healthier lifestyle.
Leads for John Jubilee Transformations are primarily obtained through word of mouth and marketing on both the radio and online. John Jubilee explained the process an individual would experience when purchasing this product, "when they sign up, they receive a 100% virtual experience of videos and a digital workbook. They also have the opportunity to participate in webinars and phone coaching."
CUSTOMER CARE & COMPLAINT RESOLUTION – JOHN JUBILEE TRANSFORMATIONS
When asked to comment on complaints posted on Ripoff Report's website Mr. Jubliee expressed he had a client who was upset, but he was not advised of the issue prior to the person complaining to multiple people. He stated the following, "I spoke with them individually. I tried to make them happy...their customer complaint was not that the program did not work for them, it was not that they did not achieve their goals, it was that they did not like the level of customer service that they received." Mr. Jubliee further stated, "we bend over backward for our clients. I’ve been doing this for 20 years...I have helped over 28,000 people. I’m A+ rated with the BBB. I haven’t had to give a refund in 20 years. And even this person - they never said the program didn’t work, all they said was that they didn’t like the customer service." It should also be noted that Mr. Jubilee has been in this industry for 20 years and 200 doctors endorse his program including Dr. Shawn Silvernagle, the head of Harvard Medical School.
When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. Jubilee stated, "well since this we have added the weekly live webinar where people can speak to me directly and ask me any question they may have."
John Jubilee Transformations is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we are honored and thankful. To know that program is available, we are happy to be a part of it." He additionally stated, "[I'm] Just looking forward to crushing it, I want to help change the world. On the internet, you have to make sure your name is good."
JOHN JUBILEE TRANSFORMATIONS – STATEMENT FROM THE FOUNDER – JOHN JUBILEE
" My name is John Jubilee and I am the founder of the John Jubilee Transformation Experience. I am Passionate about helping YOU, my clients and friends, to be the best YOU, you can possibly be Body, mind and spirit! I have dedicated my life to the science of health and wellness and implementing what I have learned from over 30,000 hours of research and human life laboratory work, to accomplish this ONE GOAL, you; YOU AT YOUR BEST.”
At John Jubilee Transformation Experience, we pride ourselves in using the highest quality online communication tools to give you direct and personal access to our material, information and even offering live venues for immediate interaction to your personal needs.
STATED IMPROVEMENTS FROM JOHN JUBILEE TRANSFORMATIONS
John Jubilee Transformation Experience recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, John Jubilee Transformation Experience has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with John Jubilee, Ripoff Report is convinced that John Jubilee Transformation Experience is committed to quality delivery of services resulting in total client satisfaction.
How does a business get Ripoff Report Verified™
The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.
Ripoff Report has determined that John Jubilee Transformations meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.
Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
John Jubilee Transformations, LLC John Jubilee, Taylor Oconnor, Bridgett Morris, Anna Malpass Brentwood Tennessee
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.
STATEMENT FROM JOHN JUBILEE TRANSFORMATIONS:
More than six people reached out to this client to help them, including the owner and founder, John Jubilee himself. This client obviously was not interested in being helped, or coming to any agreeable conclusion.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
On July 22, I signed up for a weight loss program with Jubilee Transformations. I had heard great testimonies on the radio about the program and wanted to join. I signed a non disclosure agreement and paid money down for the program which was supposed to last 88 days. I arranged to have money debited from my checking account every month until the balance was paid in full. I was told by John Jubilee himself that he was personally going to upgrade me to the next level of the program but would not charge me any more money. I was so excited. I was given a booklet with the program information in it along with contact names and numbers. I was to start the program on Saturday August 3rd at 8:30 am with what is called a Jump Start. We were supposed to meet, discuss the program, have a nice breakfast and find out just exactly what the program was all about.
The following week I received a voice mail call from a Michael and an Anna who both told me they were my "coaches" and that they would see me at the Jump Start and if I had any questions or concerns to call. I also received an e mail from Anna with directions to the loacation of the Jump Start. She stated that if I had trouble finding it to call Michael, as he would be onsite to assist. She listed his number. I also already had it in my phone since he had called me earlier. Her number was in the booklet I received, but I also had it in my phone as well since she had called me a week earlier. The booklet does NOT list a customer service number, only cell numbers of the individuals.
The morning of the Jump Start I woke up to a water crisis. I had none. I was not able to shower and was not going to show up for this meeting without a shower and full make up. I am an hour away from where the Jump Start was to be held and needed to leave by 7:30 am. When I saw I was not going to get the water issue resolved in time, (by about 7:00 am) I called Michael and left him a voice message explaining what had happened and asking if I could reschedule my Jumpstart. I asked him to call me back ASAP. After about an hour, when I had not heard from him, I called Anna and left her a voice message as well. When neither of them had returned my call after about 2 hours I called Bridgett, who is john's Personal assistant, at the number in the booklet. She did not call me either.
When no one had called me by Tuesday I went to work Tuesday night and e mailed Bridgett and Ann. I told them what had happened and that no one had called me to reschedule my jump start and that I was concerned. I asked someone to please call me. No one did.
The first payment for the program was supposed to be debited from my account on August 15th. I have attempted to contact 3 different people on 5 occasions using the only means I have available. No one had said Boo to me. Feeling I had no choice I contacted my bank and cancelled the debit card. On Thursday August 15th I received a voice mail from a nice lady named Lisa who expressed concern that the transaction had been declined. I did not call her back that day. On Friday the 16th she called me again. I called her back and told her what was going on. She was very nice and apologized to me. She said that she would have someone call me right away because that was not something she was equipped to handle. I was hoping to be able to resolve the situation. No one called me! I was mortified. If they could not be bothered to try to recover my business it must not matter to them was my thinking.
When Tuesday rolled around and no one had called me, I filed a complaint with the BBB. I called Lisa and left her a voice message telling her that no one had called me and that I had filed the complaint with the BBB. You can bet I started getting calls then. Bridgett called me first. She said that Michael had left the compan and they had had such tremendous response to their ad and everyone was trying to take up the slack for being short staffed and one excuse after another. I only wanted to know why no one had called me. She admitted that Lisa had told hher to call me the previous week but that she had just forgotten because Michael had left and they had had tremendous response to their ads. She kept telling me that. I was not made to feel like she cared I had concerns about their lack of customer service. She said I could reschedule the JumpStart. At this point that was the last thing I wanted. In fact, I wanted a refund of my down payment.
We hung up with nothing really resolved but she said that she would check with John on the refund. She made a point to tell me he had NEVER done for ANYONE what he was doing for me as far as the financial arrangements we had made. At some point during the day John himself called me. He leaf a voice message that indicated he was very upset about the complaint I had filed with the BBB because it was going to keep many, many people from getting the help that they needed. I was terribly upset that he was making ME the bad guy. I felt it best not to try to talk to him in my current state. Also during this time I received a voice mail from Taylor Oconnor who I thought said he was my coach but who actually said he was part of the Digital team. I did not want to talk to any of them at this point so I did not him back. I work nights and needed to try to sleep.
I received another message from Bridgett who indicated a refund would be forthcoming. In the mean time Taylor responded to the BBB compliant and again attempted to make me out to ber the bad guy. I was upset again when I read it. He said I had not called him back which was true. I called him and let him a message as to what time I would have my phone on. I sleep from 9 am till 4 pm and I told him it wpuld have to be after that. He called me at 8 pm.
Taylor said he was returning my call and bascially that was all he wanted. I asked him if he had called me just to say he was returning my call. He said that we could talk. Then he started telling me that in the non disclosure agreement I had signed it stated that support and consulting were NOT part of the program that I had paid for. I was not after consulting and support, I was after some common courtesy. He said I did not have the right to expect someone to call me from a cell phone because those calls get shuffeled around and lost. I FLIPPED MY WIG!!! He said customer service was NOT in their policy. I could not believe what I was hearing. I am begging you people NOT to do business with this company. As of this date I still have not received a refund of my down payment. I would not take a fat dog to this company. They are rude and s****.>
No one had ever talked to me like these people did. No one running a business has EVER said that customer service was not their policy. That is just laughable. I am shocked and horrified at the amount f money these people charge for this program only to treat customers like this. This may NEVER happen again, but once should be enough!!
This report was posted on Ripoff Report on 09/04/2013 04:31 AM and is a permanent record located here: http://www.ripoffreport.com/reports/john-jubilee-transformations-trusted-business-ripoff-report-verified-businesses-you-can-trust-john-jubilee-is-leading-the-human-development-and-wellness-revolution-as-he-teaches-people-how-to-quickly-reclaim-and-transform-their-lives-forever-the-proven-success-of-johns-science-based-technology-by-thousands-of-people-has-catapulted-him-to-becoming-americas-leading-authority-on-enjoyable-all-natural-pain-free-transformation/brentwood-tennessee-37027/john-jubilee-transformations-llc-john-jubilee-taylor-oconnor-bridgett-morris-anna-malp-1081513. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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