Kansas&Hatters KansasandHatters.com They advertised a had with a four inch brim. When it came the hat’s brim measures only two and a half inches. They are only offering a partial refund and if I return they are insisting I pay shipping.

I ordered a heart which was advertised as having a 4 inch wide brim on edge. The broom was only 2 1/2 inch wide off of the style is similar to the picture. Paragraph I contacted the company.   They offered a 15% refund and I could keep the hat which I don't want.   Recurrent email exchanges occurred. Currently they are offering a 30% refund and said if I want to return it I have to pay for shipping.   I feel this is totally unacceptable as they sent  an item that was extremely different from the advertise product.   Email exchange to date it is below.  
Hi,  Sorry to hear that you are not satisfied with this item.If you want to return it, please return the product to us in good condition, and you will be responsible for the return shipping cost.But considering that the logistics cost of the returned goods is too expensive and the time is too long and the package may be lost during transportation. We are willing to give you a 35% refund. In order to solve this problem as soon as possible.   Best Regards, Customer Service Department   Sincerely Kansas&Hatters     ---- Jeffrey Connaire <jeffconnaire@yahoo.com> 在 Wed, 18 Oct 2023 05:56:31 +0800 写到：---     Dude. Just refund the hat. It was not the right hat.    To recap.    Advertised: 4” brim   Sent: 2.5” brim   OK, let me give you an example to help explain it to you:   As hard as abstract thinking might be for you, imagine that you are a T-shirt company.    Say, purely for the sake of argument, I ordered a large T-shirt.    Say, (try to imagine, I know it’s hard for you) just say, hypothetically,  you send me a small one.   If I contacted the typical t-shirt company would they say, “Suck it, simp, here’s 30% back?”   No. Even the most lard a*s dim witted company would refund my money or take it back in return and pay for the friggin return.   So please stop wasting both of our time and refund my money. All of it.   And it’s not that great a hat. Stop patting yourself on the back. Meh. At best. I needed a new hat for when I work in the sun. A hat that has A FOUR INCH BRIM!!   Money. Refund it. Now.   In addition to the entities below, I am beginning my report to the FBI and Interpol.   J.C   伙计。直接把帽子退了就可以了这帽子不合适。 回顾一下。 广告：4” 帽檐 发送：2.5” 边缘 好吧，我举个例子来帮助你解释一下： 尽管抽象思维对您来说可能很困难，但想象一下您是一家 T 恤公司。 比如说，纯粹为了争论，我订购了一件大号T恤。 说，（试着想象一下，我知道这对你来说很难）只是说，假设你寄给我一个小。 如果我联系典型的 T 恤公司，他们会说：“算了，简单点，这里有 30% 的返利？” 不。即使是最愚蠢的公司也会退还我的钱或收回我的钱作为回报并支付该死的回报。 所以请停止浪费我们俩的时间并退还我的钱。所有的。 这并不是一顶很棒的帽子。别再拍拍自己的背了。嗯。最好。当我在阳光下工作时，我需要一顶新寸帽檐的帽子！ 钱。退款吧。现在。 除了以下实体之外，我还开始向联邦调查局和国际刑警组织报告。 J·C         You said me a small one. Would you offer me 30% back. No you should f****** refund all of my money. On Oct 12, 2023, at 3:58 AM, Kansas&Hatters <kansasandhatters@acustomerservices.com> wrote: Hello,  We are sorry to hear that you are not satisfied with the product you received and would like to request a return. However, we would like to remind you that our products are carefully crafted with a lot of time and effort, and delivery to your door is not an easy task. We kindly ask you to reconsider your decision to request a return as we value your satisfaction and strive to provide the highest quality products and service to our customers. We apologize for any inconvenience this may cause, we offer you 30% reimbursement, no need to send the product back and hope to resolve any issues as soon as possible. Thank you for your understanding and we look forward to hearing from you soon.   Sincerely, customer service   Sincerely Kansas&Hatters     ---- Jeffrey Connaire <jeffconnaire@yahoo.com>在 Thu, 12 Oct 2023 14:21:44 +0800 写到：---     Dude, you did not send the hat you advertised.    Not even close. It says four inch brim and this one is two and a half.   If you do not give me a full refund, I will call State Attorney General, the Federal Trade commission, and the Better Business Bureau.   The following sites will get bad reviews/negative feedback:   Yelp Rip-off Report Planet feedback Pissedconsumer   J.C  
On Oct 10, 2023, at 2:32 AM, Kansas&Hatters <kansasandhatters@acustomerservices.com> wrote:

Hi,  Sorry to hear that you are not satisfied with this item.If you want to return it, please return the product to us in good condition, and you will be responsible for the return shipping cost.But considering that the logistics cost of the returned goods is too expensive and the time is too long and the package may be lost during transportation. We are willing to give you a 20% refund. In order to solve this problem as soon as possible.   Best Regards, Customer Service Department   Sincerely Kansas&Hatters     ---- Jeffrey Connaire <jeffconnaire@yahoo.com>在 Tue, 10 Oct 2023 02:39:17 +0800 写到：---     It’s not the product that’s advertised. Full refund please. Happy to return if you pay shipping. 
On Oct 7, 2023, at 11:20 PM, Kansas&Hatters <kansasandhatters@acustomerservices.com> wrote:

Hello,  Sorry to hear that you are not satisfied with this item. We apologize for any inconvenience this may cause, we offer you 15% reimbursement, no need to send the product back and hope to resolve any issues as soon as possible. Thank you for your understanding and we look forward to hearing from you soon. We'd love to help you sort this out as well, please let us know if you have any ideas. Thanks.   Sincerely, Customer Service   Sincerely Kansas&Hatters     ---- Jeffrey Connaire <jeffconnaire@yahoo.com> åœ¨ Sun, 08 Oct 2023 03:33:42 +0800 写到：---   I recently ordered a hat “Western Cowboy Hat” SKU:chs23022101004 


The hat is advertised as having a 4 inch brim. The brim on the hat I received is only ~2 1/2 inches. See photos please 

I would like to return other item. 

Because the item was not as billed, I do not feel I should be responsible for return shipping. 

I do not see an order number but the tracking number is DOR0115321692CN 

Jeffrey Connaire 

(((REDACTED)))
Sincerely, 

Jeffrey Connaire