Kenneth Michael Consulting :kenneth-grantor: :kenneth-michael: Did not provide the service described after being paid upfront and won’t return the rest of the fee I paid. North Providence Rhode Island

In January of this year I searched the Internet for information on clearing up an old court case I had, using unconventional methods I had read about previously on other searches.  Eventually, my searches led me to a website created by someone going by kenneth-michael (hereinafter km).

After contacting this person I was told that the service I requested could be done with phone training and direction for a fee of $2,000 up front. Right after the contingency fee contract was signed by both of us, I sent him 6 US Postal money orders, my birth certificates and information about another court matter, he became rude, demeaning and insulting to me over the phone. He was not mannerly at all or pleased with my low level of skill using Word. This behavior was expressed by km over several days of back and forth phone conversations.

Finally I reached my tolerance limit with km and expressed this to him by email.  I also informed him that he did not disclose that his horrible customer service would be expressed in that manner on his website.  He then offered to prepare the necessary documents himself for $75 each. I refused and told him he wasn't getting any more money from me. He then asked if I wanted a refund and after I replied yes, km asked me why.  I repeated that it was because of the horrible customer service I got from him, which was not disclosed and, that I apparently can't use Word to his specifications. I also rescinded my signature on the fraudulently created contract by km.

After a few days, km informed me that he recommended that I stay with the program since he said he paid out $250 for my CUSIP and that he would have to charge me $500 to set up my account. He also informed me that if I wanted a refund, at the end of the month it will be for $1.  I told him if he ordered anything and set up anything it was done after I informed him I wanted my money back AND was done without my consent.

A day or so later, he states he will send me $1,200.  At that point I had hoped to get this amount and the rest later, after working on his stubbornness. I received the money via US postal money orders.  

Since this past Monday I have been emailing km reminding him that he hasn't returned  the $500 to set up my account because he did it without my permission, after I confirmed I wanted my money back and that if he has my CUSIP he needs to send that ASAP as it might be illegal for him even to have it.  This week I have simply resent km the same email over and over and he has not responded.  

Km did not disclose by website or phone calls he would become irate over customers that do not have high skills in Word.  Did not disclose by website or phone he would keep sensitive documents with personal information.  Did not disclose by phone or website that he would disingenuously offer any refund to dissatisfied customers and only send a partial refund and no product whatsoever.