Lauren B Jewelry Lauren B Jewelry & Diamonds Aric Behar Three issues in three months due to craftsmanship issues. Very poor customer service. New York New York

My fiancee and I purchased a ring from Lauren B Jewelry on 4/28/19. After the ring was made and shipped to us, my fiancee was able to wear it for five days before a side stone fell out. Lauren B Jewelry replaced the missing stone at no cost and sent the ring back. Thirty days later, the center stone in the ring was loose.

I contacted Lauren B Jewelry again and was told by Eddie (our sales rep) that he would fix it this time, but it is "totally normal because she wears the ring everyday" and "I am sure you notice how delicate and thin the ring is and this is why the ring needs extra care”. He also stated, "if you do not have insurance yet, I strongly suggest you do it now because if the stone gets lost, Lauren B will not be responsible”. Before we purchased the ring, at no point were we told our ring could not be worn every day without having issues. Had we known these details, we never would have purchased.  What engagement ring is not worn every day and any reputable jeweler should be able to produce a ring that can be worn daily.

Lauren B Jewelry repaired the loose center and sent the ring back. After just six hours of wearing the ring, we had our THIRD issue – another side stone fell out. We were both very upset and disappointed. Before sending the ring back to Lauren B Jewelry again, we decided to have the ring evaluated by two independent and reputable jewelers. They put our ring under a microscope and began photographing all of the craftsmanship issues they found, such as two cracks in the shank and many instances where prongs were not securing the side stones at all.

(You can view evaluation and close-up photos of our ring showing the craftmanship issues, at https://imgur.com/a/Y5OXt9h)

Lauren B Jewelry refused to acknowledge any craftsmanship issues and instead of directly responding to the specific issues pointed out and photographed in our evaluation, they stated they have been in business for over 40 years and our ring passed their quality control.

Due to multiple previous failed attempts by Lauren B Jewelry to repair their ring, at this point, we had no other option but to contact our bank and file a dispute. We submitted all the proper documentation to our bank including both evaluations and photographs of the ring showing the multiple craftsmanship issues. The dispute took 3.5 months and throughout the process, Aric Behar (owner's son) would state that my dispute was denied and made multiple attempts to send the unrepaired ring back to us. After verifying with my bank that the dispute was still being investigated (NOT denied). I asked Aric why has he been telling me our dispute was resolved when it is not, and why has he been attempting to send the unrepaired ring back to us, He never responded to my email.

Over a month later, they try again, except this time it is with a new Lauren B Jewelry employee – Henri Azizo. Henri let me know he "has been informed that your credit card company has denied your chargeback" and he will offer a refund with a 20% restocking fee and a non-disclosure agreement.  I called my bank and again, was just like last time, I was told our dispute was still open and being investigated - it was NOT denied. I ignored Henri's email and finally heard back with a resolution from my bank on 1/28/20 - the dispute was resolved in our favor with a full refund.

Although I was able to receive a full refund with the help of my bank disputing the charge, it was not a pleasant experience and if I knew what I know now about this jeweler, I would have never purchased a ring from them. I have never been so blatantly lied to multiple times regarding our dispute status, and feel they should be more upfront about the quality of their rings, including their inability to hold up if worn every day.

I did a lot of research on jewelers and found Lauren B Jewelry with their outstanding reviews and believed they were a reputable jeweler with quality products. This is why I purchased from them but it turned out to be a disaster. Extremely disappointed with Lauren B Jewelry would be an understatement.