Lazada.com.ph Lazada Lazada's Inability to Return Covid-19 Grocery Money for 3 Weeks!!! Bonifacio Global City NCR

3 weeks ago, amidst the Covid-19 situation and because we did not want to risk going out, I decided I entrust Lazada for all our grocery essentials, as I have done in the past. I filled up my shopping cart with all that we would need (rice, dairies, etc) and was ready to checkout, so I Cashed-in into my Lazada wallet for a big sum of P23,000 ($500).

When I was checking out, Lazada system gave out a system error, saying apologies as there were issues in the system. The error message was meaningless so I escalated and learned that the real reason was that Lazada has stopped servicing our location. I would have understood that except now, nobody could help return my money back into my bank account.

The past 3 weeks, I have been chatting with Lazada agents and supervisors almost on a daily basis and have been asking its manager to update me on the progress. The money is intended for food and groceries and 3 weeks is not a short time to wait amidst Covid-19. After 2 weeks of waiting, Manager John advised me that Lazada could not revert the money back and wanted me to go out of the house to pick it up on a remittance center. How inconsiderate is this solution considering that I chose Lazada to buy groceries so that I didnt have to get out of the house.

It is also very illogical that, a big company, like Lazada has the mechanism to get our money in but has no mechanism to give it back to us. How bad also that the Lazada system allowed me to fill up my shopping basket and for cashing into my Lazada wallet when it knew it could not deliver to my designated and registered address.

I have already given Lazada all the opportunities to help me by talking to possibly more than 20 agents, 5 supervisors and its manager and used up more than 20 hours in chats and calls to have this resolved. Lazada agents have dropped on my chats with them numerous times because and could not keep promises and commitment. After more than 3 weeks, our much-needed grocery money has not been returned yet.