Lee Printing Leeprinting.com Black and White instead of Color! jacksonville, Florida

My Company made a large order from Lee Printing.  We ordered 2000 pages in full color.  They came back all in black and white, a few days late.  I even had a confirmation email with the order in color.  They would not give me a refund.  They told me the order was too big to refund and they claimed I wrote down the color option in the wrong spot and I should have put it in the headline of the order.  THey are "very busy and don't have time to look over the whole order."  I have never had such bad customer service in my entire life.