Lending Club Sent me a preapproved letter for a personal loan, linked my account to theirs and took my bank info. but no loan San Francisco California

I received a preapproval letter for a personal loan from $10,000 to $40,000 from Lending Club in the mail. They gave me a code to submit on their website. I went on their website and entered my code. Immediately they wanted my bank account number so that they could link my account to theirs. They also, gave me a loan number and how much I would pay each month for the loan of $20,000 that I was asking for. I thought that I was approved and that they were going to wire the money to my account.

I had a applied for personal loan through a different company once and they linked my account, approved me and wired me my money within a day or two. So, when Lending Club did the exact same thing, I thought I was approved and the money would be wired to my account.  A few hours later, I received an email from Lending Club that I needed to fill out the loan application and submit documents. I thought this was strange since they already linked my account and gave me my loan information. I filled out the application and uploaded all the required documents. They sent me an email 2 days later, that the copies of my paychecks and the copies of my co-borrowers paychecks needed to be resubmitted.

I resubmitted them. Then, the same email. I called a rep. who told me that I needed paystubs. I told her that my boss wrote all deductions on the paychecks, she did not use pay stubs. I am a new hire, so I only had 2 checks. My co-borrower works for the same company so, her checks are the same. The next rep. told me to submit 2-3 months of bank statements, which I did. Both reps. were supposed to have the loan officer contact me and help me. Never heard from loan officer. Third rep. was no help. Fourth rep., did not know how to help me. I asked him why I have not heard from loan officer. He said that none of the reps. had requested the loan officer to call me.

They lied and told me that they would have loan officer call. This went on for 2 weeks, with no help from anyone at Lending Club. I have never had any problems getting a loan in the past. I never even had to submit any documentation. I believe that this company is misleading people with these preapproval letters and codes, any taking peoples bank information before they are even approved. They want easy loans to approve. If, any complications they do not want to bother. If, they do not want to do the work and help people get loans, then STOP sending these letters. They are asking people for personal information and who knows what they do with taht info. and how do you know if, you can trust them to not take money from your bank account since, they have all that info as well.