Liberty Mutual Alyssa Romero, Travis Orr, Thistle DKI Unfair business practice, did not adhere to policy Las Vegas, Los Angeles Nevada, California

This is the biggest ripoff with Liberty Mutual, Safeco. I sustained water damage to my home and between Alyssa, Travis, and Alex at DKI ( a construction company) I wasn't given either a fair or accurate proposal to repair the extensive damage. After 26 years of paying premiums to Liberty, I assumed that the coverage I paid for would be honored.  

Now, because I refused to take pennies on the dollar, Travis threatened to close my case! Ms. Romero was supposed to have her friend, Alex from Thistle DKI provide an estimate on repairs. He not only did not provide that he said that he had "worked it out with Alyssa."

Alyssa used Liberty's in-house electronic estimator to determine what would be covered. The device (XACTIMATE) measured walls that did not exist and areas that weren't damaged. I was offered a pint of paint as an example to cover an area. "Paint baseboard - one coat" The entire scheme was deplorable.

I ended up paying over $22,000 to cover the repairs and replacements. Slip-shod and unprofessional. My only hope is that when their homes sustain damage they receive the XACT same treatment. I immediately canceled my policy.