Liberty Tax Lodging a complaint about their tax preparations Tucson, Arizona

Update:  I finally received my IRS refund in the mail, yesterday.  Thanks, to my own hard work.  And all it cost me was my time and patience.  As for my State refund, I have someone else who is assisting me with that.

I still stand by my previous complaints about my experience with Liberty Tax and all the "drama" they've put me through.  Apparently, I am not the only dissatisfied customer they had based on the numerous complaints on this website.  Well, anyway, I've said my piece and I will put this nightmare behind me.

Although Ms. Colin's filed her own taxes, we are disappointed in Ms. Colin's decision to decline help in correcting her error.  Shoud she change her mind, our office will be happy to file an amendment on her behalf.

In all my 23 years of filing my taxes with H & R Block, IRS has never rejected my filing.  Nor have I heard that IRS has done this to other people because if that was the case, they would have a phone number on their website explaining what can be done about this matter and what other options to try. 

In the beginning, Liberty Tax tried to suggest that I must have been a victim of identity fraud. But after further investigation on my part through the Social Security offices and my credit reports from all three credit bureaus, That was not the case.

In any case, I will "chalked" this nightmare up as a bad experience.  Was it worth the free $50?  No.  I have learned a very expensive lesson.  In the future, I will file my own taxes through TurboTax just like everyone else instead of putting my trust in places like LIberty Tax who over charge their customers for preparing their taxes on the same software you can purchase yourself at OfficeMax for less than what you are being charged. 

Wake up, consumers!  Don't be a victim like, me.

It is unfortunate that Ms. Colins experience in January was not satisfactory to her.  It is never pleasant to receive a notice from the IRS that your tax return was not accepted because the IRS has already an accepted return on file for the primary SSN. It is also not unusual for the IRS to require a paper file while they work with the taxpayer to resolve the situation. 

It further appears there was a miscommunication regarding payment and paper filing.  Because Liberty

Tax policy recommends that we do not release paper tax returns without payment, we offered to reduce her fee to $100.00 and complete the paper return.  She declined and left with the paperwork she had provided us.  To date, we have not received any monies from Ms. Colin for the services we did provide. Additionally, Ms. Colins received her $50 Cash Now  promotion for preparing her taxes for electronic filing which was rejected by the IRS.

We have reviewed the information in Ms. Colins file and did not find any error based on the information previously provided by her to us.  We met with Ms. Colin and reviewed her correspondence from the State of Arizona. From the information on the correspondence it appears that the return that was self-prepared by Ms. Colins was missing information.  However, she did not provide copies of her actual return.  We did recommend filing an amendment to correct. Our office would be happy to file an amendment for Ms. Colin should she decide to bring in copies of her original filings.