• Report: #1093675
Complaint Review:

Lift Serum Pro

  • Submitted: Tue, October 22, 2013
  • Updated: Tue, October 22, 2013

  • Reported By: Lee — Leeds
Lift Serum Pro
Lift Serum Pro PO BOX 13511 Linlithgow, West Lothi , USA

Lift Serum Pro, Lift Glow Pro Theft and Fraud! 3 phone numbers, 2 addresses and an email yet I still can't contact them! http://www.liftserumpro.com/ssu3/index.php?AFFID=1 Internet

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My husband completed a survey on the Taste.com website as he thought our daughter would like it.
A week or so later I saw an ad on my Facebook timeline and complete the survey, I requested the Lift Glow Pro as well as the lift Serum Pro as I need all the help I can get.

Neither of us spotted any warning or terms and condition on the website itself. There was a box to tick to say you agreed to them but we both assumed it would be the same sort of formal legalese you normally get. It didn’t occur to either of us that an otherwise unstated financial agreement would be smuggled in.

A week later our daughter’s sample arrived, just an invoice for the sample with it. The following week my samples arrived; these are allegedly a 14 or 30 day trial depending on where you are on their website but 15ml is not going to last that long. Not outstanding quality either; certainly not up to No 7 standards.

Two days later my husband discovered that £84.71 has been taken from his account. RSB have blocked future payments but say its up to him to get back any money from the company. I’ve been luckier, Nationwide were able to put a stop on any deduction before they happened.

Looking at other peoples complaints, its interesting that no matter what currency you use, Sterling, Euros or Dollars, the figures are the same; 1.99 per item sample, 84.71 per item lifted from your account. 

I’ve spent the past two days ringing to try and get my husband’s money back. I’ve tried the following numbers and got no answer today, although the first number had a recorded message yesterday which said that "Your call will be recorded for quality purposes" before it went dead.

Freephone From Within the UK:                               (0808) 189 0374
From a complainant on RipOffReport.com                0808 189 0495
From a complainant on http://www.complaintsboard.com    020 3514 0653, 

The UK address is:
Lift Serum Pro
PO BOX 13511
Linlithgow, West Lothian, EH49 7YH
United Kingdom

Or (if you don’t mind their misspelling;

Lift Serum Pro
Unit 18 Zennor Road
London, SW12 0PS
Great Brittain

I did get an email from support@customercareresponse.com

“We wanted to take a moment and thank you for deciding to try Lift Serum Pro, our revolutionary repair complex that not only helps reducing the overall appearance of fine lines and wrinkles, but also improves the texture and firmness of the skin.

You might have noticed a reduction in pore size and reduced wrinkles by now, but we wanted to remind you that even better results are acheived after the first few weeks.  Just be sure to apply the Serum evenly, at least once a day on clean skin. 

Should you have any questions related to the product or require any support on your order, please don't hesitate to contact our Customer Care Center, 44-203-355-7059 (USA 1-888-863-2960), or simply reply to this email to reach our Email Support Group.  Email support is available 24/7 for your convenience.

Many Thanks,

The Makers of Lift Serum”

I have put in a complaint to Advertising Standards and will be contacting Trading Standards in Linlithgow once I find the number. 

This report was posted on Ripoff Report on 10/22/2013 05:43 AM and is a permanent record located here: http://www.ripoffreport.com/reports/lift-serum-pro/-internet/lift-serum-pro-lift-glow-pro-theft-and-fraud-3-phone-numbers-2-addresses-and-an-email-1093675. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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