Lighthouse Van Lines Cross Country Moving Deceptive business practices,non- fulfillment of contract, theft of goods, damage to homes, blatant disregard for property by untrained movers and disrespectful .No response from company Hackensack NJ

Company promised a military discount, "White Glove Service", expert moving professionals who knew how to disassemble and reassemble sleep number beds, pack and transport a 50 year old Grandfather clock, delicate Antique furntiure.

We were GUARANTEED bed set up at destination, furniture placement and assembly.  Direct quote from salesperson Sharon Salvario " you do not pay for the remainder until you are satisfied with the job". HAH! The first crew came in with 5 men- who THREW my King sleep number bed ( still assembled, mind you) over the second floor banister railing.

They dragged my Queen size sleep number down our staircase, again still assembled, scraping the beautiful tongue and groove paneling, and ripping an electric light fixture out of the wall. Half the items we asked them to take they forgot, or upcharged us.

Sharon specifically told me, on a recorded line, not to worry about insurance, " we were insured for $10,000". I found out later on, that was a joke- its against ACCIDENTS, NOT MY STUFF. Never mentioned I needed to purchase EXTRA INSURANCE.

When they got to our new place ( two days late) , ONE OF MY SLEEP NUMBER MATTRESSES WAS TIED TO THE OUTSIDE OF THE TRUCK... FILTHY , DIRTY , WET- RAINED ON. along with an ANTIQUE HEADBOARD, NOW CRACKED!! There were only TWO MEN!!

They came in and DEMANDED CASH OR NO BELONGINGS!!. Then they opened the truck doors and our stuff was crammed in, furniture upside down, I could see some things already broken. Containers crammed sideways including ones marked "extremely fragile", which one of the punters decides to repeatedly STAND ON OUR CONTAINERS LIKE A d**n LADDER!!!

He put his foot through one. They put a hole through a door in our new home, a hole in a wall, put several gauges in the beautiful floors.



As they were putting together my husband's lovely high boy dresser, right in front of us, we heard a loud CRACK! They unwrapped it and the leg was apart in three pieces, and they tried to TAPE IT TOGETHER!!!

They kept saying its alright "honey", boss", I thought my husband was going to cold c**k them. They never put the beds together, they refused, and not even half way through they decide THEY WERE DONE!! We were missing a TV, most of our stuff was still wrapped in moving blankets, and the beds were a mess. NOPE they were done.

They worked their 5 hours. AND THEY LEFT.....JOB UNFINISHED, DAMAGES, GARBAGE,  COMPANY'S MOVING BLANKETS LEFT BEHIND. I called the company they have NO INTENTION OF FIXING EITHER HOME OR PAYING FOR REPAIRS. THEY ARE LAUGHING ABOUT REIMBURSING US FOR DAMAGES.

ANTIQUES DESTROYED, SLEEPNUMBER BEDS BROKEN BEYOND REPAIR, BOTH HOMES ( ONE THAT IS UP FOR SALE) A MESS. AND THEY THINK ITS FUNNY. Do Not Use these scoundrels.