Dear Damian,

I tried to call you again but I cannot reach you and your phone box cannot accept new messages.

I kindly ask you to confirm the solution you would like to proceed with:

- get free sunglasses lenses for the glasses you received. They can be shipped in 2/3 days (please confirm the size of the glasses you received if you choose this option)

- get a new pair of Oliver Peoples - AFTON SUN OV 5236/S Workman Grey/indigo Photochromic (1132/R8) size 49 (immeditely available in our stock)
http://www.luxoneyes.com/eng/sunglasses/oliver-peoples.cfm?sunglassid=898489

- get a new pair of Oliver Peoples SHELDRAKE OV 5036/S Black/ingido Photochromic (1005/R8) size 47 (immediately available in our stock both in this colour and in Cocobolo/champagne Phorochromic (1003/R9) size 47)
http://www.luxoneyes.com/eng/sunglasses/oliver-peoples.cfm?sunglassid=826543

I inform you that if you decide for the spare lenses we can ship them in a few days, while if you desire to change your glasses with another model or colour we have to wait for your returned glasses before we can ship the new pair. 
If you need them urgently I would suggest that you place a new order so we can ship your new glasses immediately and as soon as we receive your returned glasses back we will send you a refund for them and for the return shipping fees.

Here are the instructions to return your glasses if you wish to send them back to us:

Please ship your glasses back to us using  Regular Mail / regular Postal Service.  

Please also include 3 copies of the invoice of your purchase, attached on the outside of the parcel.

This is the address you have to ship the goods back to us:

Luxoneyes - Star S.r.l. - code L06
Via Nazario Sauro 11/B - 13900 BIELLA (BI) ITALY
Tell: 0039 015 20456
e-mail: info@sunitaly.eu
 
Please  also write down our phone number and e-mail address.

The package must include all the parts you first received (bubble bag, certificates, box and case). In the whole you must return it exactly as you received it.

Please make sure the sunglasses are packed in such way to guarantee their safe shipment.

I kindly ask you not to send me several messages together as it gets difficult for me to understand your decisions. 
I am trying to help you solve the problem the soonest.

We apologize again for our mistake and are at your complete disposal.

I will be in my office for another 2 hours, you can call me at +39 015 20479 (Italy) or I will call you back if you give me a number where I can reach you.  

Kind Regards
Alice 
Luxoneyes.com