Report: #793868

Complaint Review: Ripoff Report | Market Traders Institute TRUSTED BUSINESS | Ripoff Report Verified Safe™ ..businesses you can trust. commitment to customer satisfaction. MTI a foreign exchange education / training company based in Orlando suburbs Lake Mary, Florida. Education to beginner, intermediate, & advanced traders. Family owned, over 19 years.

  • Submitted: Mon, October 31, 2011
  • Updated: Tue, October 24, 2017
  • Reported By: MTI Caribbean — Bronx, New York Internet USA
  • Market Traders Institute TRUSTED BUSINESS | Ripoff Report Verified Safe™ ..businesses you can trust. commitment to customer satisfaction. MTI a foreign exchange education / training company based in Orlando suburbs Lake Mary, Florida. Education to beginner, intermediate, & advanced traders. Family owned, over 19 years.
    22 Abercrombry Street Port of Spain, Trinidad
    United States of America

Market Traders Institute REVIEW: MTI - Market Traders Institute's commitment to total customer satisfaction. Market Traders Institute focused on providing highest quality education. Increase customer support staff - the "No Client Left Behind Policy" ensures time with each client at least once a week to benefit their educational journey..
*UPDATE: Market Traders Institute pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Market Traders Institute is recognized by Ripoff Verified™ as a Safe Business Service.

Show customers why they should trust your business over your competitors...

REVIEW UPDATE: October 24 2017: Market Traders Institute remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Market Traders Institute is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Market Traders Institute has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Market Traders Institute has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Market Traders Institute remains committed to improving customer satisfaction. [continued below]....


Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at

Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to Market Traders Institute for its commitment to excellence in customer service.

Ripoff Report’s discussions with Market Traders Institute have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns.  Market Traders Institute listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services. This commitment can be seen through a drastic growth in support staff, decrease in response times to customer concerns, and the "No Client Left Behind" policy.

 The "No Client Left Behind" Policy gives Market Traders Institute students the assurance they need to know that they will not be on their journey alone. This policy, implemented in response to student requests, guarantees that each and every MTI student is contacted at least once a week from an experienced education specialist. This phone calls discuss education progress, general questions and ultimately, the student's individual trading goals where specialists dedicate their time to helping these students get the tools they need to succeed. 

Market Traders Institute is Rip-off Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report is based on comments made by Eric Johnson, Jacob Martinez, Eric Herrera, and Matt Johnston during an on-site inspection held by a third party verification company with no biases toward Market Traders Institute along with interview comments by Ripoff Report staff.   

Market Traders Institute is an educational company whose goal is to create successful, ethical traders through a five phase approach with theory, practical application, home study environment, online study and analysis and on-site training. The company’s vision is to achieve $25 million in sales by the end of 2013 and $100 million by the end of 2016 by creating proprietary charting software packages domestically and internationally. Their target market are detail oriented individuals who have an entrepreneurial mindset and want to be their own boss and individuals who have no income ceiling limits such as engineers, pilots, and doctors. The company feels they are set apart because they strictly provide education for foreign exchange markets and are not involved with trades and brokers. They feel they have strong levels of support and they follow up on all levels (in person and online). They feel they have a competitive edge with their Analyst on Demand program and they state that on an ongoing basis they are reinventing themselves to adapt to changes, trends, growth and technology while designing and producing their own collaterals in-house.

The company notes that they are solely an educational company that trains their customers in foreign exchange and there are not government standards for what they do. The Commodities Future Trading Commission (CFTC) is the government body that regulates. Market Trader notes that rates are constantly changing second-by second and rates change 24 hours per day for 5 ½ days per week. To provide their users with the opportunity to utilize current information on how currency is traded, the company has an “Education on Demand Portal” that each student has access to. Furthermore, they have a no client left behind program where an account executive or customer service representative physically speaks to the student each week. The company also has an analyst on demand program where the student has access to 19 hours daily for interaction with an analyst. Each student is assigned an account executive that is available via phone during normal business

On a daily basis, Market Traders tries to ensure that customers are receiving the best customer support possible by monitoring their daily activities and documenting them. In the first 60 days that a customer works with a client the account manager team calls each student once per week and thereafter the student is called frequently. Every 21 days, the company’s standard procedure is to have customer service call each student. The company is continually working to improve internal processes by having the customer service team and account manager team to work on better communication skills. This is implemented by utilizing weekly meetings, role playing and weekly training in most areas. The company stated that the customer service department will stay the course with the programs and training that have been implemented as a result of customer complaints and all areas of customer service are constantly under review.

 Market Traders Institute / Statements from the owner. 

  CEO and founder of Market Traders Institute, Jared Martinez, has informed us that this policy is not just words on paper; it is a driving force in his company which was built by a trader for traders. After finally finding success after years of trading hardship, he became determined to establish a company of dedicated staff members with a spirit to serve using the best information and tools available to help students learn from his trading journey.

Jared F. Martinez, also known as the FX Chief, Founder and CEO of MTI, Author, Trader and Mentor said, "No one knows the struggle, hardship, fear, loneliness and hope of becoming a successful trader better than myself.  For that reason, I created Market Traders Institute Inc. with a team of great people who are committed to providing traders with exactly all the right education, tools, trading mentorship and state-of-the-art trading software that they need in order to have a fighting chance of becoming a trader. My hindsight can become their foresight. Everyone at MTI, myself included, has a spirit to serve and an ongoing dedication to never leave a student behind; To never allow them to go through their journey alone, like I did. For that reason, MTI is a brand students can and do trust."

President of Market Traders Institute, Jacob Martinez, said, "Market Traders Institute has been able to change the lives of students because of its dedication to helping each student find whatever they feel is success to them. This means the best support staff, an ever-changing education and a keen ear to understanding what students need as we make changes to accommodate them." Jacob Martinez added, "Asking what success looks like to each student is the first question we often ask because it is so important to our main effort as a business -- to live the 'No Client Left Behind' policy. Does it take more time? Yes. Is it worth it? Yes and there is no doubt in my mind that students feel the same way."

Some of the common complaints that Market Traders receives deal with product did not meet with customer’s expectation, the customer did not think the education would be as intense as it actually is, the product is too expensive and technical issues. In any instance the company utilizes their customer service representatives as a first line of resolution. In order to solve many customer complaints, the company has implemented a hardship program for financial or personal issues to defer payments, cancel their services or have the company provide a settlement. The cancelation program is designed for the first 30 days to allow the customer to opt out of the services. The company also has a refund policy within the first 60-90 days that can be utilized when a customer is not satisfied after training has been complete. In one instance where a customer was not satisfied, they specified that it took too long for the company to handle their complaint. A customer service manager was proactive by bringing the matter directly to the attention of the assigned account manager’s manager. The customer service manager first reviewed the student’s case, and then called the customer to sincerely apologize and state that the account manager would follow up with them in a timely manner. The client stated that they understood and the customer service manager was involved in the process until the matter was totally resolved.

Many of the complaints made on Ripoff Report describe that the customer was not satisfied with their training and requested a full refund as promised. The company stated that they feel that often times their refund policy is misunderstood by students. In 2010-2011 the company described that they experienced phenomenal growth. During this period students complained that the company was not paying enough attention to them. Some sales people proved to be unethical by setting expectations way too high for potential clients and glossed over the refund policy. Eric Johnson, the Director of marketing stated, “These actions contributed too many misunderstanding which resulted in many employee firings.” Market Traders Institute has promised to correct this problem by focusing on this particular policy by being proactive and making the necessary changes. Now students after reading the policy page much sign a “refund policy” acknowledging they have read and understood it. Furthermore, within 48 hours of the company receiving a complaint, the customer is called and should the customer not a free with the clarification or proposed solution, the company implements the “refund policy” to resolve the trouble. Additionally, in response to complaints on Ripoff Report, the company has added 18 new support employees to handle the company’s growth. They have created an Internal Compliance Department (ICD) with a director and assistant that report directly to the President of the company. The ICD can take corrective action should an employee prove to be at fault and mandate additional training. The company has also instituted a mandatory weekly training for all sales, marketing, and customer service employees. Furthermore, Market Traders Institute upgraded their IT Department with new servers and other technology to handle growth and increase in calls.

Because Ripoff Report requests that company does whatever it takes to make sure the company is providing excellent customer service Market Traders Institute has worked to set a better expectation level in all areas, improved training with account managers and customer service representatives. Since the improvements, the company feels that complaint levels have dropped off considerably and in the last 14 months there have only been 2 complaints.

Market Traders Institute is happy to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program because since 2004  the President has focused on developing successful, ethical traders and they take a great deal of pride in their image. The President established the “President’s Eagle Club,” which recognizes outstanding employees. Jacob Martinez states, “These valuable employees are true team players because they support and assist all customers above and beyond the call of duty.” The company is committed to uphold the CAP ethical standards. However, they stated that from time to time even the best companies have slipups and they appreciate that Ripoff Report allows them the opportunity to continue to strive towards excellence even though the occasional error may occur. 

Market Traders Institute employees have affirmed their passionate commitment to customers and the changes that have been set into motion to assist students above and beyond the call of duty.Customer Support Manager Matthew Johnston said, "Every person on our team has a spirit to serve and isn't afraid to treat students like family. The students come before all else. Students hold us to a high standard and we are dedicated to meeting their expectations and then some through personable and quick support that leaves our students confident in our organization and their team."

Market Traders Institute takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this:  "Market Traders Institute takes employee satisfaction seriously because these happy and devoted employees take their passion into their jobs in ways that give students confidence and energy. Employees are expected to contribute, be innovative, and overall serve the client to the best of their abilities in an environment built on team work. This idea of teamwork isn't just for within the office either; it is how we view the student-staff relationship too."  Rip-off Report was pleased to learn that Market Traders Institute’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.


Market Traders Institute has re-devoted itself to clients in powerful ways through an increased customer service support staff, increased training on many levels of the company, and the "No Client Left Behind" policy. The customer support staff is meticulously chosen for the most passionate candidates who are trained to aid students on many levels. These team members speak directly with customers to address complaints and questions quickly and fully. All representatives have undergone and continue to embark on training which is designed to better equip them with the tools they need to help customers to the best of their abilities. Along with these changes and the "No Client Left Behind" policy which ensures phone time and check ups between students and support staff, additional education products are added on a regular basis to help Market Traders Institute specifically address the concerns of students as they arise. Along with this, MTI has taken steps to help students reach representatives sooner with their educational comments and concerns through live analyst chat boxes available 19 hours a day, weekday workshops, and even segmented Analyst on Demand sessions to help student choose their preferred learning level. 

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works. 

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them.  In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..  Market Traders Institute did just that.

Take a peek at their YouTube videos..

In summary, after Ripoff Report’s 3rd party reviewers and our interviews with the company, which included discussions with Mr. Qazi, Ripoff Report is convinced that Market Traders Institute is committed to quality delivery of services resulting in total client satisfaction.

Again.. As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them.  In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .

Market Traders Institute MTI Caribbean,,, San Fernando, Internet

The Caribbean version of MTI or Market Traders Institute known as MTI Caribbean and based especially in the Caribbean island of Trinidad and Tobago is a sham and a shame and a disgrace and operates with scam elements. The introduction to the system takes place at times in the Royal Hotel (Trinidad) in the city of San Fernando.

The price has usually been offered at around $4000 USD which is much more than the actual price offered for their Ultimate Trader's Package especially in the USA. This amounts to over 24, 000 plus in Trinidadian dollars

One signs a contract after much pressuring and pestering from someone that you as an individual get contacted by after you have signed your name as an attendee to their meeting at the Royal Hotel and then can expect to be harassed by phone calls and even emails that are disguised to provoke one to pay the full amount for the training that is offered.

This has actually happened to me and I speak from personal experience.

The training is online and I experienced technical difficulties with their DVDs that was part of their "Ultimate Traders" package and with the online training in terms of audio.

I want someone to contact me from MTI about this especially from their headquarters and not from their Caribbean branch because they will pay me back what was taken from me for the training that I had never fully gotten from MTI and that was really poor in quality.

This report is only the beginning and I will be posting this all over the internet on every antiscam site and consumer complaints site I can find to expose and condemn them for their
scam-related activity, deceitfulness, deception, and wicked practices unless of course they reply and offer assistance especially in terms of payback concessions.
Let us see how much "quality" they really have in them as they may claim in terms of being able to remedy this situation especially with a financial remedy.  I look forward to their soon reply!  I think Jarod Martinez (also called the FX Chief) who founded Market Traders Institute would be ashamed if he has any integrity unless of course he himself is part and parcel of the whole scam and sham operation as well.

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 10/31/2011 10:48 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals


#1 Consumer Comment

What? No toll free number for international clients?

AUTHOR: scam_defense - (United States of America)

It seems as thought MTI will do everything possible to discourage clients from getting a refund. Everything form requiring clients to travel to Orlando, Fl from anywhere in the world at their own expence to having to made overseas toll calls.

For as much as MTI charges for their questionable products and services I would expect far more in customer service.

Respond to this report!

#2 Consumer Comment

Mark Harper terminated from MTI

AUTHOR: Angry Consumer_10 - (United States of America)

I spoke with Mark Harper a couple of times too. He seemed like a decent man trying to genuinely help customers with their issues and overcome the hype perpetrated by the sales force. Regretedably, Mark Harper was terminated from MTI shortly after this and other similiar incidents.  Maybe because he was actually trying to help customers with service issues.

While it is great that you got a refund, you are fortunate to be one of the few who did. I am curious though if you got a full refund or a partial and if it was anywhere near what you spent on the program.
Respond to this report!

#3 Author of original report

Issue is now Closed (Market Traders To Be Highly Praised and Thanked)

AUTHOR: MTI Caribbean - (Trinidad and Tobago)

Thank you, Thank You, Thank You-1 million thanks to Market Traders for the successful resolution of this matter.  This Issue is Now Closed.

Mark Harper also needs special commendation for aiding in the resolution of this issue as well.  Market Traders has indeed proven themselves to be very fair, full of integrity, reputable, genuine, decent, and honest in regards to everything concerning the resolution of the issue and matter that is now past and I endorse 100% and recommend Market Traders to ANY individual who wishes to pursue any dealings with them.  Again let me reiterate the point that officially:

This Issue is Now Closed

Note:  From Now On Only Praise and Commendation is To Be Noted For Them and Their Genuine and Upright Business Activities
Respond to this report!

#4 Author of original report

To: AUTHOR: - Lake Mary (United States of America): Market Traders To Be Highly Praised

AUTHOR: MTI Caribbean - (Trinidad and Tobago)

To: AUTHOR: - Lake Mary (United States of America)

Let me say that I was indeed contacted by Market Traders on the above mentioned date around 12: 05 p.m. local time here and must highly praise them for their dealing with the issues at hand in a cordial and respectful manner.  The author of this report based upon these cordial dealings that have resulted in a wonderful and amicable agreement being reached has come to several decisions which shall be strictly observed and adhered to:

1.  Seek to uplift MTI Caribbean by seeking to produce notes of commendation to uplift the integrity of MTI Caribbean and by virtue MTI as a whole which indeed they do richly deserve.  It is to be noted that the upliftment of MTI Caribbean and by virtue MTI as a whole has already been initiated and has already commenced by the author of this report.

2.  No other reports as of the date of this update which is January 1, 2012 shall be written again about MTI Caribbean but only notes of praise shall be presented to elevate the reputation of MTI Caribbean and by virtue MTI as a whole.  There is absolutely no need to write any reports because the matter is being firmly, solidly, and wonderfully addressed by this credible organization.

3.  The author only wishes to receive what has been agreed between him and MTI and after such has taken place will be disassociating himself forthwith from any Forex-related activity of any kind with any Forex-related organization because the author shall be pursuing other alternative forms and means of income generation that are not Forex related. However it is to be noted that the character of MTI Caribbean and by extension MTI as a whole is sound and one of high quality and the author will not hesitate in recommending this organization highly especially in terms of its timely responses which have proven that the reputation of MTI is 100% genuine and sincere.

4.  Upon receiving that which has been agreed upon between the author of this report and MTI this report shall be considered closed when the aforementioned words "Issue is now Closed" that have already been mentioned in a previous update are written in the final update for this report.  Until such time which shall indeed soon take place a note of high commendation and praise is to be issued to MTI Caribbean and MTI as a whole and also to Mark Harper, customer service manager for their outstanding and excellent work in aiding towards a resolution of all issues.  The author of this report eagerly expects closure to this issue upon receipt of what has been agreed between him and MTI Caribbean and looks forward to it with great anticipation and with the great hope that has been instilled in him from Mark Harper, customer service manager and by extension MTI's quality services that are to be most highly recommended again.  The author is immensely grateful to these wonderful people for all that they have done.
Respond to this report!

#5 Author of original report

To: AUTHOR: - Lake Mary (United States of America)-I have a measure of Hope for the first time and I look forward to being contacted on Friday December 30, 2011 by you all

AUTHOR: MTI Caribbean - (Trinidad and Tobago)

To: AUTHOR: - Lake Mary (United States of America)

I contacted Market Traders and left two voice messages on December 24, 2011 and I was contacted after the Christmas holiday by Market Traders from Lake Mary and after amicable discussions with their customer service manager I can tell you that: I have a measure of hope now for the first time that there will be a resolution to this entire debacle in the way that it has been outlined in the report.  I now for the first time can see a light at the end of the tunnel concerning MTI.  He promised to contact me on Friday December 30, 2011 and I look forward to it greatly.

I wish to thank the customer service manager for their contact from Lake Mary and upon resolution of this MTI affair I shall be more than happy to close this matter and rate highly once again MTI to anyone.

I now wait for the contact from the customer service manager of MTI as has been promised by him and look forward to the finalization of all things that will bring this matter to a close and the complete resolution and conclusion of this issue once and for all.

Thank you again MTI for your contact and I was greatly impressed by such-I await the ultimate finalization and complete resolution to this issue from you all.

:  Only when I post my final update of my report with the words:  "Issue is now Closed" will the issue be once and for all considered resolved but my hopes are up that it soon will be after positive dialogue with MTI.
Respond to this report!

#6 Author of original report

AUTHOR: - Lake Mary (United States of America): The Real Issue is a Refund that I do Qualify for and Let Me Say No more Games

AUTHOR: MTI Caribbean - (Trinidad and Tobago)

To: AUTHOR: - Lake Mary (United States of America)

What do you mean by "if" I qualify for a refund? Why would I post on this wonderful site about the legitimate issues that were with MTI if I did not think that I qualify for a refund?  Do you think I have time to waste?  Of course I qualify for a refund especially when:

1.  The DVDs did not work that were given to me
2.  The harassment from representatives from MTI were ongoing
3.  The audio quality did not work when it came to the online training
(even though I did notify those at the time during the online session that the problem was occurring yet nothing was done)

So what if you have "thousands" of people as you "claim" Big deal.  I am not concerned with them but what I am concerned about is the redress from this issue in terms of the refunds and I have the receipts that I paid for the training in my possession (since I paid for the course in portions) that prove my legitimacy for a refund because of the aforementioned issues that developed.  I want a refund-No "if's, "ands" or "buts" about it.

A refund must be forthcoming from you all and assurance of such must be given-no run arounds-but I shall contact you all to see what comes of it and I am careful also about placing my contact information on the internet lest I get contact from those among us who are devious characters who have no particular interest with this issue at all and wish to use my contact information for prank purposes but...

I am warning again that the actions that have previously been declared will be taken by me-if a refund is not forthcoming.  I am however as has been stated willing to be reasonable when it comes to the refund-but mark my words very well I want a refund and I will not be settling for anything
that is less than that from MTI or I will take the aforementioned actions I have stated against MTI that I have previously declared concerning its deceit and you have my 100% guarantee on that MTI.

Only with a forthcoming refund shall the matter be considered closed by me-remember that well MTI and what had better come out of all of this is a Refund-and nothing less than this will be acceptable or face the consequences of that which I have previously outlined.  You would indeed be wise to take
note of this well.

No more games: I do qualify and it absolute nonsense to tell me I do not when I do in fact certainly qualify-A refund must be given.
  No more games.

If you are so here to "help" as you claim then you will see about the assurance of a refund that is requested by someone with a legitimate case otherwise you are not really all that helpful at all.
Respond to this report!

#7 UPDATE Employee

Here to help.

AUTHOR: - (United States of America)

Thanks for writing back. You said in your original posting that you would like us to contact you in an effort to resolve your issues. You left no contact information and no information identifying who you are so no one from our office can go any further with this request as we have thousands of clients around the world and in Trinidad. I apologize if you took offense to my last message, it simply asked you to contact our office so that we could attempt to resolve your issue. As you identified yourself as being in Trinidad, I also offered our international number for our US Headquarters.

We can't really offer you any new advise or information beyond what was already suggested above because we have no idea who you are. Aside from that we do not discuss the particulars of any clients situation in a public forum like this. If you are a legitimate client, with a legitimate issue, please call in and we will be happy to assist you in any way that we can from seeing if you qualify for a refund to getting your technical support issues resolved. 
Respond to this report!

#8 Author of original report

To: - Lake Mary (United States of America)-The Real Issue is A Refund

AUTHOR: MTI Caribbean - (Trinidad and Tobago)

To: AUTHOR: - Lake Mary (United States of America)

I am surprised that it took you over two months to respond to me but: Let me say this however to you that although you think I am some "international" that I trust that you do not think that I am without an intellectual capacity.  I am quite intellectually capable and let me tell you the real issue.  The real issue for me has nothing to do with technical issues being resolved but the real issue has to do with the refund (REFUND) of my money back for a shameful disgrace of a Forex Trading institution called MTI and MTI Caribbean and their services.

I am willing to consider this matter resolved ONLY when I get back a refund of my money and ONLY when that happens then I shall write and post on this wonderful site that the matter is resolved.

I want the assurance written here on this website that my money will be refunded by you all and only then shall I call.  I say again I want a refund of my money back because of the pathetic services from MTI that were rendered to me as has been stated above in the report.

If a refund is therefore not forthcoming from you all at MTI then I promise you all that I am going to go to every single complaints site I can find on the internet and every antiscam site and blacklist you all permanently there and expose you all in our local newspapers and go to government agencies in my country to deal with you all.  I have already complained about you all on a couple other places and I have held back my hand from going further but I am saying to you all that the time for run arounds is over.

No more games-I want a REFUND of my money-that's the main issue or be exposed for all that you all are in your fraudulent ways.

You have been warned and I want to see the so-called "quality" at MTI that you all claim to have by giving me written assurance here on this site that you will indeed Refund back to me my money.

Remember I will be reasonable when it comes to this but also remember you all have been warned because we in the Caribbean are not prone to playing games especially when it comes to monetary issues of this nature.
Respond to this report!

#9 REBUTTAL Owner of company

Updated contact information

AUTHOR: - (United States of America)

The number for international clients is 407-740-0900.
Respond to this report!

#10 UPDATE Employee

Here to help

AUTHOR: - (United States of America)

Good morning, I apologize about the technical support issues you have been having. All of our Trinidad clients are now 100% supported by our headquarters in North America. So that we can help identify the issue and attempt to fix it, please let me know your contact information or contact our Customer Service Manager Mark Harper at 800-866-7431. In the future please call us directly so that we can better assist you, our number is directly on the website and we are available from 9:00 am - 6:00 pm ET.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.