Mountain Mist Pool & Spa horrible customer service Longmont Colorado

Having been a business owner in Boulder County for over twenty years, it has been my experience that to be successful you need to be grateful for your customers; this is why it is appalling to me that Mountain Mist Spas has conducted its business in such a disappointing manner. I bought my hot tub from them 10/30/2015 and finally got it delivered beyond their expected delivery date, this was the subsequent trend during my experience with Mountain Mist Spas. I had a problem with a leak from under the tub right from the delivery date forward. Mountain Mist Spas sent out a representative to inspect the spa who said the pump needed to be replaced. The pump was replaced and I was told the tub was “Good to go” It wasn’t, I had moved the tub to a concrete pad using a subcontracted crane service by Mountain Mist Spas, at my expense,  where the tub still showed leaking. I called Mountain Mist Spas again to repair the leaking tub and they sent out another representative who confirmed the tub was leaking but could not determine where the leak was coming from. This was December 2016, Mountain Mist Spas said they were very busy and could I wait until after the holidays. I agreed to accommodate them as a sympathetic business owner. January 30, 2017 I called Mountain Mist Spas again to see when they would take another look at things, they said yes and would be sending someone out to see whether their technicians could get the tub past my yard gate, they then told me I would have to cut back my trees and foliage, again at my expense, for their technicians to get the tub out of my yard. I told them I was not going to deform my trees or pay any additional expenses for them to repair my NEW $7500 product. At this point Mountain Mist Spas told me that they wanted me to pay for another crane to take the tub out over my house. I asked Mountain Mist Spas if there was a way to fix the tub on site to avoid all this seemingly unnecessary expense, Mountain Mist Spas said I would have to sign a waiver and that there would be no guarantees, again, this on a NEW $7500 product and again I would not agree to their request. Mountain Mist Spas told me that they would have to crane the tub out of my yard so they could take the tub back to their shop for repairs and then crane the tub back into my yard when finished all at my expense. I would assume the expense of contracting another crane to have the tub removed. At this point I told Mountain Mist Spas that I would pay for the crane to remove the tub from my yard and was no longer interested in their defective product and requested a full refund less the already accrued expenses and the final bill for the crane to remove this tub. It was at this point that the representative at Mountain Mist Spas told me that he would no longer discuss this with me and would inform the other staff to do the same. I asked (Chris) the Longmont store representative to have the owner of the company contact me regarding this issue, which he didn’t. I called the Longmont Mountain Mist Spas store for the owners phone number so I could contact him directly, Chris told me “I should have my legal team contact their legal team, I asked Chris to have their legal team contact me directly, Chris hung up on me. At this point I have no recourse and a $7500 tub that leaks. I encourage all dissatisfied Mountain Mist Spas customers to post more reviews on all social media venues, BBB, and the following web sites.

Better Business Bureau                                                                                            

4730 Table Mesa Dr. Boulder, CO. 80305                                             

http://www.bbb.org/denver                                                                                  

FOX 31 Problem Solvers

http://kdvr.com/contact/contact-the-fox31-denver-problem-solvers

YELP

https://www.yelp.com/biz/mountain-mist-pool-and-spa-longmont?osq=mountain+mist+spas

Tom Martino, Trouble Shooters

https://referrallist.com

Ripoff Report

http://www.ripoffreport.com

Sleaze Brigade

http://sleazebrigade.com

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