Natural Energy COMPANY DOES NOT HONOR FIFTEEN-YEAR WARRANTY Escondido CA

We purchased a $20,000 solar heating system from Natural Energy for our pools in August of 2006.  Despite doing proper maintenance, and draining the panels before each winter season, the panels began to fail quite early on in our warranty period and we have continued to experience numerous leaks in the panels over the years. 

The owner of Natural Energy, Ted Mount, has consistently refused to honor the "Advantage Gold Solar Collector 15 year warranty".  As I have researched this company online, I have found numerous complaints from other customers who also claim that this company does not stand by their warranty.  

Natural Energy's consistent failure to provide warranty support over the years has forced us to work with another local solar vendor for system maintenance and panel leak repair.  As we approach the end of our 15 year warranty period with Natural Energy, our current solar repair person has informed us that most of the panels have failed and that they all need to be replaced.  Warranty in hand, I emailed with Ted Mount today and he said the best he can offer is to replace the panels (28 of them) at $400 each or $11,200.00.  Considering they are still under warranty, I pressed Mr. Mount if this was really the best he could offer?  The conversation that insued demonstrated that he had no intention to honor our warranty let alone act in a custom centric or even civil manner.

In light of the numerous complaints from other customers of Natural Energy, and my own dealings with the owner and his hostile and unprofessional behavior, I will be filing a small claims case.  I'm writing this rip off report to alert others about Natural Energy, the owner's lack of professionalism, and to warn others about their business practices and lack of warranty support.