Outdoorsy and James Shuford Rent me a RV for $1000 a week and complete false advertising and poor customer service Asheville NC

Renters Beware! Don’t fall for all the so called good reviews. Bait and Switch!

1. Wife showed up to the RV with the Bed Sheets all waded up in a ball and covered in Pubic and Body hair. We thought no big deal we bring our own sheets anyway.

2. Day 1 of rental generator runs for 3 hours and turns itself off and won’t restart. No big deal we thought it was time to turn off anyway camp rules. Day 2 generator runs 2 turns itself off again. Call James Shuford. He tells me he knows it overheats and I can’t run it during the heat of the day. Camp Ground only allows for generator to be used in the afternoon during the heat of day. He laughs at me. He made no effort to help me with it. I was only 1 hour away from him and he offered no assistance.

3. The RV when I reserved it had a washer and dryer listed. We packed accordingly and only took 2 days worth of clothes. Now most people don’t plan on washing clothes while camping but we are a family of 6 traveling from S Florida to NC. So yes we planned on using the washer. When I asked them about washer and dryer they once again laughed and said oh we made a mistake on the listing.

They right away while we were camping went and deleted the washer and dryer from the add. Here is where it gets bad! Outdoorsy has allowed the owner to lie about the entire issue. They have done nothing but tell me what I should have done. When you go on your only family vacation of the year you don’t want to have to deal with.

Here’s the final issue. When I arrived in camp after driving a hour through the switchback roads of NC there were 2 plastic window latches laying on the floor. You could see where they had tried to use super glue to hold them on. But now he is saying my kids broke then. He even told Outdoorsy “I told him my kids broke them” He elected to deduct $130 from my deposit.

I had 4 hours a day to use generator and had it for 5 days only got 6 hours total out of it. He made no effort to reimburse me for generator use. When I questioned it he came up with a story that the windows latches Costed him much more and the difference was his concession for the generator. All he has done is lie about to Outdoorsy and denied it all. Funny things is I recorded the pick up and drop off and took good pictures.

Next stop Rip Off Report and you can see the videos I post all over Outdoorsy social media sites. Outdoorsy May seem all nice and all but don’t you want to rent from a company that supports good business practices rather than just take the RV owners side? It all was so good until something went wrong then no one wants to be held accountable.

Even after the bad trip my wife still cleaned and disinfectant the entire RV because thats what we do. When we stay at hotel we always strip the bed and put all towels and bedsheets in a nice pile to help the cleaning people out. I believe in Karma and I can assure you it will prevail on this situation.