Overstock.com; Inc. Overstock never gave item to shipping carrier to be delivered & refuse to offer a refund of money

On 11/24/2020 I had ordered 10 leggings off of www.overstock.com. The delivery date was supposed to be 12/03/2020. I was noticing days and week after I had ordered the items why was there is no update on the tracking information. I chatted with the virtual assitant on UPS website. UPS had stated that once they receive the item from the business they will give me updated tracking information & deliver the items to me. When I had called Overstock about this information last week, the customer service assistant had agreed that I should have been received my items by now.

She had opened up a case about this for me. She had told me that if I have not received my items by today on 12/09/2020 to call back & they will either give me a refund of my item or ship the items to me again. Before we had got off of the phone, she had guaranteed that they will give me back my total amout that I had paid for it $130.32. Today, on 12/09/2020 I just called back. The customer service representative had said that he see that I have an open case & to give it one more business day. He said that he have to follow standard procedures. As I had told this man, I have already waited for weeks. I was told by the customer service representative that I will get my money back today if I have not received it by today.

I had told him that I see there are complaints all online about them about these type of issues. He had told me that he understands & that they have to follow this common procedures. It is freezing cold and getting even colder. I need my leggings. I am tired of their runaround answers. They are a scam. All they had to do was refund my money if they were not going to give me my money & since I have not received it by now. I read a comment from somoene on the Better Business Bureau's website said that they are a company that is based in China. That totally explains things now. I am tired of their games & will no longer buy anything from them.