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Report: #1493286

Complaint Review: Pacific-Parts.com - Los Angeles California

  • Submitted:
  • Updated:
  • Reported By: Chuck USA — United States
  • Author Confirmed What's this?
  • Why?
  • Pacific-Parts.com PO Box 515381 Los Angeles, California United States

Pacific-Parts.com I orderd Apple iPad Pro 12.9 X1012BDCWG 1 14.59 Lightning to Micro USB Converto Los Angeles California

*Author of original report: Case resolved

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This company will take you for a ride. They fraudulently advertised a product as an Apple IPad Pro adapter to convert its connector to the lightininng connector  when it wasn't one. The connector dose not fit an Apple IPad Pro rendering it useless.

When I identified the discrepany to them and asked for a refund, they instructed me to ship the product back to an address in Bejing China at my expense, then promised me they would refund the product price and my outbound shipping expense. Bear in mind this was a $14.59 product.  

I was instructed to ship it back to the warehouse in China.  It would cost me over 4 times the product value to ship it back.

Here is the email:

Thanks for your message.

By our policy, we give money back guarantee, and you can return the product back to us.

Your RMA number is #RTPC28920

To refund, please send the product back to the warehouse address:

Wang Li
TianTongYuan DongYiQu 21 HaoLou 2-603, ChangPing District
Beijing, China 102218

With RMA number #RTPC28920, Please write down "Return item, no commercial value" on any applicable custom form.

It takes 2 to 5 business days to process the return after we receive the package. We will get the product refund from the manufactory and refund you the item fee. Please note the original and return shipping and handling charge will NOT be refunded or reimbursed under any circumstances. Credit will be posted within 1 business day after the receipt of the manufactory refund.

Your Replace Or Return Items:

SKU Quantity Price Description P02193 1 $14.59 apple-ipad-pro-12-9-lightning-to-micro-usb-convertor-adapter


If you do not like to ship the item back, the best thing we can do is we refund you $14.59 as store credit. This store credit can be used on all items in our store. And you do not need to ship the returned item back. Please just find something useful for you and email us the item number. We will process a new order with this store credit and ship that package to you with a free shipping.

We appologize for any inconvenience this may cause and thank you for your cooperation.

If you have any questions, please feel free to contact us.

Best Regards,

Service - www.Pacific-Parts.com

This is a rifoff!!

 

 

This report was posted on Ripoff Report on 03/25/2020 06:06 AM and is a permanent record located here: https://www.ripoffreport.com/report/pacificpartsdotcom/los-angeles-california-i-ipad-1493286. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Case resolved

AUTHOR: Chuck USA - (United States)

POSTED: Thursday, March 26, 2020

Situation rectified.  A refund has been  promptly issued.

I am pleased with the outcome.

 

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