Parts.com Metro Ford/ Grieco Motors parts.com or is owned by Greco Metro Kia of Raynham 1651 New State Hwy
Raynham, MA 02767 your address for parts.com Greco motors the Ford dealer and the Kia dealer now all located at the same address 1651 state highway Raynham MA 02767. I strongly believ Auto parts scam, vin number required or not required pendry just want to get ripped off by these a*holes Raynham Massachusetts

From, David P Griffin

(((REDACTED)))

 To: Parts.com Metro Ford/ Grieco Motors

1651 new stay highway Raynham MA 02767

 Order Number: 32430713

 I purchased this IPM part for my Kia Sorrento, From parts.com that Greco motors is a third party for parts.com or is owned by Greco Metro Kia of Raynham 1651 New State Hwy
Raynham, MA 02767 your address for parts.com Greco motors the Ford dealer and the Kia dealer now all located at the same address 1651 state highway Raynham MA 02767.  I strongly believe the Greco family jointly owns all these companies.

This is just how this work they hide in multiple corporations they have no responsibility except to the bottom line.

When I received the part I realize it was not the right part. It did not have the right connectors.

The part, also seemed to be used, and dirty it was not sealed in any kind of plastic. Just in a box with the Kia logo.

It is plain to see in the photographs that this is used equipment. Was not new as advertised and yes it has been installed or more importantly uninstalled from a wrecked car I suppose and then sold as new.

I called/email I made multiple attempts from the 11^th to 16^th to get the right part or a refund there was no communication of anytime from parts.com/ Greco motors. Except for emails saying we received your inquiry and will get back to you in 24 hours. That never happened I truly feel this whole parts.com/ Greco motors is nothing but a rip off.Just stealing money from old people that can not afford to get ripped off like me.

This all could’ve been resolved by one simple phone call from you or any kind of response to emails sent to you but all I got was silence. There you are laughing your happy a*s off because I got a crappy part and you have my money and you know there’s not a d**n thing I can do about it.

So I’m returning your part and disputing the charge on my credit card and will probably see your sorry asses in court.

I am at throughy disgusted client who only wanted the correct part at this point I don’t know if this part even works? And I don’t want to find out I just simply want my money back.

 I guess you’re nothing but a bunch of f….. crooks!!

 David P Griffin

Wednesday, March 16, 2016

After speaking with my bank, Wells Fargo, I Use my bank debit card with a Visa logo that supposedly guarantees fraud protection, that’s just a fantasy. But I’ll have to deal with the banks and visa and the next chapter of this saga.

They would not back the charges out unless I return the item to Greco motors. Which I did, I mailed it back. So on 3,16, 2016 I mailed the part back to Greco motors,

According to the tracking number they received the part back on March 21.

Steve Parts.com 508-967-2853 Parts.com Authorized Supplier Metro Ford.

So I called Monday the 28^th to see what was going on Steve Goulart now is 37 year married to Athena M, spoke to me on the phone, he said he got the part back but there was nothing he could do.

I was totally screwed and had no right for refund or replacement part or anything. Due to the fact I did not put in my VIN number, which is recommended but not required, but if you try to return a part it is required at that time.

This is just a scam that this dealership runs they can screw old people like me.

People who do not understand how the Internet works when you fill out a form online there a little*   just to the side of the field you would have to fill it out. This marmot means this info is required and it will not let you proceed unless you feel in this blank. This would’ve solved all the problems I will receive the right part charge the right price. But then the dealership cannot make as much money.

Let’s face it the part I got was used it was unwrapped it was not sealed in anyway. They send this part out just so they can upsell is just keep your money. Lets face it what are you going to do?

Their a large corporations and you’re just one individual and you’re not really sure who your even dealing with, parts.com Ford or Greco motors that’s the problem they hide in always different corporations knowing that you can’t really do anything to them.

Steven is just a liar and let me make it perfectly clear I have no reason to lie I am 62 years old retired from CBS news I was a camera operator, For 20 years working for 60 minutes the evening news and all the different programs that CBS produced. Now retired living in Marble Falls, Texas and I have absolutely no reason to lie or pick a fight with Greco motor, Parts.com or with Steve Goulart

Why would the dealership lie, they make millions of dollars!  Let’s face it they can cheat for five people a day serve hundred with no problem but the people like us easy victims you know how old people are.

Just pray for these young upstarts. There’s no reason not to require having the Vin number when you are ordering parts, unless your goal is to make sure you make a fortune over turns and up selling and just out right fraud.

You got to remember talking about New England. The same place that gave us the compounding pharmacist poisoning. Hundreds of citizens and killed 37 just so their corporation could make money.

This happen not very far from Raynham. So to think that a large corporation would not do something like this is just foolish. They make hundreds of thousands of dollars off people like me.

The only reason consumer protection agencies were invented, because of car dealerships and car repair in the first place.

So who’s lying here A 62 year old man who’s just wanting to retire and live out his life or a car dealership Greco motors and their parts manager Steve will make hundreds of thousands of dollars and no one would ever know the difference.

Here is the first email I received, A reply has been sent.

To view your reply, Goto http://www.parts.com and login, then Click on "Your Account", then "Messages".

Username: david_pgriffin on Mar 28 at 3:43PM

 Hi David, Thanks for taking the time to speak to me on the phone this afternoon. Per our conversation and after running your VIN number of 5XYKTA1XBG158285 you gave me over the phone and looking up the KIA basic part number of 95400 the correct part number would be 95400-1U021.

 The MSRP $697.57 and the Parts.com price would be $466.75. Like I told you on the phone and if you would still like to, we would still offer it to you, is that you only pay the difference of the two parts of $77.71. I understand your frustration and why you would hang the phone up on me before I was done speaking but no VIN number was used, it is an electrical part and it was plugged in.

 Those are 3 very clearly typed items on the no returns listed on the Return policy statement. Please feel free to reach back out to us if you would like Kind Regards Steve Parts.com 508-967-2853

Kind Regards, Parts.com Customer Service

Payment for your order will be debited from the supplying dealership at the time your order is completed and ready to ship. Note: You will see a temporary authorization for $1 at the time you place your order. This is to verify the card provided is valid and should fall off in about 3 business days (depending on your financial institution). Should your order be cancelled prior to shipping any authorizations will be removed.

Here is the second email, except for the telephone conversation is recording will be online for anyone to listen to.

 A reply has been sent.

To view your reply, Goto http://www.parts.com and login, then Click on "Your Account", then "Messages".

Username: david_pgriffin Wednesday, March 30, 2016

===================================================================

Hi David, We just want to recap what we were offering you, as you may not have understood the first email or our conversation yesterday. We are offering to credit you on the part that you ordered incorrectly because you did not provide a VIN number even though the Parts.com site encourages in many areas to please enter a VIN number for correct fitment and also during check out before you complete your order it states,

If your order did NOT include the VIN on a car, make, model specific parts (Universal and apparel items require no If your order did NOT include the VIN), there will be no returns or exchanges on the parts ordered! It also goes on to state, there are no returns on airbags, electrical, fuel, high performance parts, racing parts, previously installed, or special ordered parts, because we cannot restock them.

 To also follow up and answer an email you sent us on 3/16/2016 at 9:25am you stated and I quote " The part is defective I want to free ring fun this website is nothing but a rip off", from what I can understand is that tried and plugged part number 954001U031 in to your Sorrento found it did not work. I can see how you would have made this mistake as this part does fit 2009 to 2013 Sorrento’s, but not specifically your 2011 KIA Sorrento. Now all that said, and now that you have given me the correct VIN number to your 2011 KIA Sorrento which is 5XYKTA1XBG158285, the part number you ordered 954001-U031 which has an MSRP of $563.85 and that you purchased from us for $389.04 that does not fit.

The correct part number is 95400-1U021 with an MSRP of $697.57 and a dealer cost of $460.75. We are offering that you simply pay the difference of what you have already paid for the incorrect part you ordered and dealer cost on the correct part that fits your 2011 Sorrento of $77.71, even though we are NOT eligible for any credit from KIA on the incorrect part. David, you seem like an intelligent and understanding person.

Given everything you have read here you can clearly see that we were doing and are doing everything we can to make good on your mistake and misfortune. We have read all your threatening emails and your Facebook posts and we encourage you to see that we have done nothing wrong and are only whiling to help as best we can.

Please let me know how to proceed with the return of the incorrect part or the purchase of the new part. Kind Regards Steve Parts.com

This is my reply on Wednesday, March 30, 2016;

I can send you the $71.71 this coming Friday that's what I get my next Social Security check.

I just pray you send the right part this time. I can call and pay by credit card over the phone are you send me some kind of invoice.

 Thank you for your time,

Please let me know you got this communication.

David Griffin, (((REDACTED)))

We’ll just have to see what comes in the mail, I really don’t want to pay another $71.02 these crooks but I have no choice I have to have a working car. And I know the round rock Kia dealership that’s responsible for this has such a bad online reference paying the $71 cheaper than fighting both at the same time. This is just wrong and regardless whatever I get in the mail I plan to continue letting people know just how bad Greco motors, parts.com and my friendly Steve the biggest a*hole in the world.