Pep Boys in Skokie, IL - Ray Lopez, Manager They charged me twice for a new set of tires. Once when I bought them on-line. A second time after they installed them. They said they would not release my car unless I paid them again. They also threatened to have my adult son arrested if he left with the car before I paid. Skokie IL

I bought a full set of replacement tires on line. I paid for them. I printed out the webpage showing I paid for them. Then, I went in when they scheduled me for the installation. My adult son went. It was a half hour drive. When he arrived at the pre-assigned time, they said they didn't have all 4 tires, and they sent him home. Maybe the tires will be in tomorrow, they said. The next day, they called and said they were in. He drove out again, and waited a long time.

They said they couldn't fit him in because he didn't have an appointment. So he came home again. Today, he scheduled an appointment and went to have the tires replaced. After the tires were on the car, Pep Boys demanded a second payment. They said they would not release the car without it. Furthermore, they threatened to have my son arrested if he drove away without paying a second time.

The manager I spoke with was belligerent and rude. His name is Ray Lopez. when I told him that this is not normal, he said it happens to his customers all the time. When I pointed out that fact indicated a problem with Pep Boys, he became more belligerent.