Permaseal USA Ben Jensen CEO Neil Kelley Oerations Director Ben Jensen CEO, Permaseal USA, not honoring a 25 year warranty/quarantee for service and product. Chesterfield MO

Permaseal USA, located in St. Louis County Missouri, is not or has not, honored a 25 year warranty that was included in the selling of their deck sealing treatment. I have been ignored presently when calling this company about the rot and deterioration of my wood deck; which was treated in 2019. Approximately a year ago, I called the company and one of their employees came out to look at the damage and was assured that it would be taken care of; since the damage had occurred after their treatment. My deck was completely fine with no rot or deterioration prior to their treatment. The construction repair employee, named Kevin, said that he would come back with the wood needed or required to repair my deck. As recent as a couple of months ago I even spoke with Ben Jensen, the owner of the company; whom also reassured me that he would honor the 25 year warranty for this problem. Now, within about the last few weeks, all that I have received from the company is a couple of e-mails from Neal, a manager, stating that the warranty does not cover any replacement of wood that has rotted or deteriorated. I have a warranty that states any wood that rots or deteriorates after the treatment would be covered under the warranty. What good is the warranty if they won't replace wood that has rotted after their treatment? My deck was in perfect condition before they treated it; as they surely wouldn't warranty the treatment if any previous rot or deterioration was present! I have also filed a complaint with the Missouri Attorney general, the Federal Trade Commission, and the Better Business Bureau. Apparently, this company is trying to avoid honoring the 25 year warranty and not standing behind their treatment!