Prestigia.com False and misleading exchange rate made it appear than I was paying less than I actually paid london, Internet

I would like to add that since my negative comment about this company I still do not have my credit.  We did book another travel site for our upcoming trip.  The reason I originally booked with Prestigia was due to comparison shopping, and they were 7 to 12 percent lower.  All other sites were exactly the same pricing!  I thought I was getting a bargain and saving some money.  This is not the case....they advertise the rate being lower and when your credit card is charged it's higher then all the other sites.  If you question it, they start the spill about conversion rates, bank charges, rates changed etc.  Funny no other travel sites have this problem!  If you find a property you want to book, go with booking.com, expedia etc.  Although it seems higher, you actually will pay more with Presigia.  I still do not have my refund and the hotel canceled my reservation with out fees and sent Prestigia an email stating so.  To continue to argue instead of apologizing for the error is fueling the fire!  Save yourself some grief and don't believe the rates they post!

Dear customer,

Thank you for sharing your experience with us.

We base our converted rates on the conversion rate of the day, which is provided to us by the very reliable XE platform (updated every second).

Any difference you have observed might be due to a rate change from the Hotel or some additionnal fees from your bank.

Also, we clearly state on our payment page, before you proceed to the payment, that the amount in USD is provided only as a reference and  calculated according to the current exchange rate at the time of reservation.

Our customer service team is at your service 7/7 at the following phone number +1 201 830 1902 or at this email adress: resa@prestigia.com

Please let us know if there is anything else we can assist you with.
Your Prestigia.com team.