Go Touch Down Travel & Tours REVIEW: Go Touch Down Travel & Tours’ 100% dedicated to Customer Satisfaction. South Africa specialists, Go Touch Down Travel Tours licensed Seller of Travel, cruise, & land tours. Customized South Africa packages developed based on knowledge of country, with South African affiliations & direct input into quality and outcome of travel experience. Pledging commitment to Ripoff Report additionally provides peace of mind to clients. Go TouchDown Travel & Tours receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. By joining our innovative program Go Touch Down Travel & Tours made a serious commitment. As a result, customers feel safe, confident and secure with Go Touch Down Travel & Tours.

Ripoff Report REVIEW / Go Touch Down Travel & Tours’ Commitment to Customer Satisfaction

Go Touch Down Travel & Tours joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Ripoff Report Corporate Advocacy Program, they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our Corporate Advocacy Program will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). “Making things right” can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Corporate Advocacy Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.

ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM THE REST.

Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

By Ed Magedson - Founder, Ripoff Report

Go Touch Down Travel & Tours approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report.

As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Go Touch Down Travel & Tours did just that.

Go Touch Down Travel & Tours has gone through great lengths to make sure they try and resolve any and all customer issues. Go Touch Down Travel & Tours has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they weren’t taken care off. Go Touch Down Travel & Tours stated “We do not send travelers on vacation… we take them home.”



GO TOUCH DOWN TRAVEL & TOURS CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS

"Go Touch Down Travel & Tours is an affiliate of Touch Corporation, a holding company for a large collection of internationally based partnering companies, with more than 25 years of experience in the hospitality industry.

Our award-winning group has made a significant impression on the leisure market, and has achieved the ultimate recognition of being named the Top Marketing Company for 18 consecutive years in one of Africa’s leading tourism sectors.”

Touch Corporation is part of the Touch Down Group of companies in South Africa and together they employ just over 1,000 staff worldwide and send on average 35,000 families on vacation each year. The group operate throughout Africa, Canada and the United States. Their North America Headquarters is in Sarasota, Florida.

They have been doing business in North America for the past 10 years, but 4 years ago, they established a physical presence in the US and Canada to be able to give their guests a personal and intimate experience of travel to South Africa, with the backing of their award-winning South African Company.

WHY GO TOUCH DOWN TRAVEL & TOURS IS BETTER THAN THEIR COMPETITORS

Go Touch Down Travel & Tours have developed and customized unique, one of a kind itineraries that are marketed exclusively by this company. These tours are sold by highly specialized travel consultants that only sell South African Tours for a living. The features and benefits of these tours are numerous: they are for a maximum of six people – this level of intimacy allows them to personally tend to every client’s needs; all travelers receive a cell phone upon arrival in South Africa; travelers have a guide and driver available to assist them 24/7; all meals, ground transportation and daily excursions are included; single travelers do not pay an extra charge and, because the company is directly affiliated with the South Africa group, the client enjoys the peace of mind in knowing that Go Touch Down Travel & Tours is 100 percent in control of the quality and outcome of the vacation experience.

Go Touch Down Travel & Tours / Statements from the COO.

"My name is Deon Barnard and I am the Chief Operations Officer for Touch Corporation. I am a native of South Africa and have been in the travel industry since 1988. I have traveled to many wonderful destinations in the world, but going on Safari remains my first and favorite love. My family and I moved to the USA in 2009 and made Sarasota, Florida our home. Throughout my travel years I often asked guests, “When was the last time you did something for the very first time?” Based on this, it was the vision of my team and I to develop award-winning tours to South Africa that offered US and Canadian travelers an inclusive price with itineraries that included daily excursions, must-see attractions, value for money and moments filled with ‘the very first time’ experiences. We have tours leaving every Wednesday and we are hands on with our guests from start to finish. Each day of the itinerary in South Africa has carefully been planned and our guides and drivers are there 24/7 with each small and intimate group. South African vacations are filled with lifetime memories; we simply made it very affordable for everyone.”



GIVEAWAYS AND PROMOTIONAL EVENTS

"Our clients generally learn about us in one of three ways:

Through face-to-face marketing at networking events, travel shows and sponsored events. Everyone that shows an interest in our products at these events are invited to our beautiful Discover South Africa Giveaway and Promotion Events and are given the opportunity to enter our draws for fantastic prizes including an 8 day Safari to South Africa. At our Discover South Africa Giveaway and Promotion Events our guests receive lovely giveaway gift bags, are treated to snacks and fine South African wine, and enjoy an informative and entertaining showcase about South Africa. The giveaway gift bags contain surprise items such as South African wine, discounts and gift vouchers to high-end area restaurants and shops, and vouchers for our gallery. These are very popular and fun events.

At our retail gallery, Touch of Africa, where are beautiful conversational pieces stimulate and/or uncover a desire to visit South Africa, at which time they are referred to our travel division.”

GO TOUCH DOWN TRAVEL TOURS TESTIMONIALS

"Through referrals from happy travelers. Because we provide such personalized service, superior accommodations and extraordinary itineraries, our travelers return home with memories of a lifetime and the desire to share them with friends, family and colleagues. We also have received a multitude of accolades and testimonials in the form of thank you cards, letters, emails and posts. Here are excerpts from just a few of them:"

"You need to do this trip, it is life-changing and the best part of the world I have seen to-date. It was unforgettable; every part of it was too good to be true. South Africa is true beauty all around all the time. I want to thank you and Go Touch for an unforgettable experience of a lifetime. I have already given out your contact information to others for future travel and bookings.” ~ Molly R.

"Thank you Go Touch Down Travel for introducing me to your beautiful country of South Africa. I was persuaded to book my holiday with you because of your compelling video presentation (including scenery and accommodations), the all-inclusive nature of the travel and not having to pay a ‘single supplement’. Your personal attention to every detail of my travel plans before, during and after the trip was exceptional and very much appreciated.” ~ Dale X.

"Elaine and I wanted you to know that we had a wonderful experience beyond our expectations! Your country is beautiful! We have a deeper appreciation of the country’s history, culture, diversity of people and Nelson Mandela! The elephant safari ride was great! Thanks for your suggestions and working with us!” ~ Sonya D.

”South Africa is on many people’s wish list. It is a life changing destination and often referred to as a wish list destination simply from an affordability point of view. Our company has made South Africa accessible. Through its unique payment and travel options, it is now possible for people to discover The Adventure Capital of the World, whether young, old, active, inactive and at any time that is convenient, as tours leave every week of the year.”

ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH

Go Touch Travel & Tours is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience when dealing and traveling with Go Touch Down Travel & Tours.

After speaking with the management at Go Touch Down Travel & Tours and emailing anyone who filed a complaint in the past, Ripoff Report is proud to give Go Touch Down Travel & Tours a Positive Rating. Careful investigation has revealed that Go Touch Down Travel & Tours is a reputable company that prides itself on excellent customer service, employee relationships and exceptional product delivery.

Deon Barnard stated, “Customers are our first priority – always. We believe that everyone should see South Africa at least once in their life. South Africa will touch your heart.”

STATED IMPROVEMENTS FROM GO TOUCH DOWN TRAVEL & TOURS

”We are continually developing our internal systems, our procedures and our products. We are working to improve our customer’s experience when doing business with us every single day. One of the ways that we do ensure that we know exactly what our customers think is through our surveys. The results from these surveys, debriefing and feedback from our clients returning from South Africa is vital to maintaining and improving our service levels.”

Go Touch Down Travel & Tours is willing to go beyond the call of good customer service and do what it takes to keep their customers happy and coming back.

Deon Barnard added, “Communication is essential. We remain transparent regarding who we are, what we do and how we do it. The Ripoff Report Corporate Advocacy Program is a wonderful way to demonstrate the depth of our commitment.”



WHAT TO LOOK OUT FOR IN THIS INDUSTRY

First of all, only do business with a licensed Seller of Travel. This provides peace of mind that the company can, in fact provide fulfillment of their product. Always make sure that price quotations include all tax and hidden fees and that clients are made aware of any extra costs that might be incurred for excursions, food, drink and other amenities or activities not included in the itinerary. Look at the fine print and review itineraries and prices, what is included and what is not.The best predictor of the future is the past, so look for track records; happy clients that have traveled. Ask for referrals and testimonies. Ask to see the travel agent’s premises, for a sense of their credibility. Is there a team in place? Do they have a solid infrastructure? A little precaution goes a long way.

Touch Corporation’s commitment to customer satisfaction is reflected in the success of each of their affiliate companies, which contribute immensely to their legacy of leisure, vacation and travel excellence.

*Any consumer not receiving satisfaction from a member of Ripoff Report’s Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at EDitor@ripoffreport.com

This kind of dedication to customer service means that Go Touch Down Travel & Tours will do whatever it takes to make sure their customers are properly taken care off.

In the future, if anyone has any complaints or concerns with Go Touch Down Travel & Tours, you are invited to contact them directly via email: usa@touchcorporation.com (again, please be sure to cc: EDitor@ripoffreport.com so we can keep track of the company’s response and to insure customer satisfaction). You can call Go Touch Down Travel & Tours directly at 877-480-6881, and ask for Deon Barnard, COO.

As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Go Touch Down Travel & Tours or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Ripoff Report’s Corporate Advocacy Program, please contact us. EDitor@ripoffreport.com

Remember, just because a company or individual is reported on Ripoff Report does not mean you should not do business with them. Use Ripoff Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you.

Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Ripoff Report is chartering in new territory, working to make a change for both consumers and businesses alike.

Consumers can feel safe confident and secure when doing business with Go Touch Down Travel & Tours.

Here's why.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, and about Go Touch Down Travel & Tours' Commitment to Excellence and Consumer Satisfaction.

Consumers should feel safe, confident and secure when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, yes, a long name for a program that does a lot for both consumers and businesses alike.

..by consumers, for consumers

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ED Magedson: Founder, Ripoff Report
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