Protect My Car Mepco Finance Cancelled my policy St. Petersburg, FL FL

I purchased a 5 year extended warranty. My payments where automatically withdrawn from my business account. I was ok with the services, I only got one repair done that it cost them like $175, plus oil changes every 3,000 miles.  I would constantly be told that I had a great plan and that they do not offer it anymore.

I take it that they were loosing money on it. I only had 13 months of $66.99 payments to complete our contract and I would have my vehicle insured for a total of 5 years. I called about a week ago and was asking about a current repair i needed on the insured vehicle. To my surprise I was told that I got cancelled! What!

Apperantly they claim that my CC debit was denied by my Bank, assuming that my CC had been cancelled, or replaced with one that had a different expiration date, which none of those issues exist with my main Bank card. I called the bank and they claim there was no request, no submitting, or denied payments to Mepco whom was responsible for making the withdrawals, and had been collecting them for 29 payments of $1.942.71.

Protect my car claims that they sent me mail correspondence to the issue which I never got and I was canceled for non-payment. It was so ironic that they were willing to re-instate me but my repair wouldn't get done and I'd be on a probation of 30 days and 1,000 miles. They requested that I pay up the two months that apperantly they were not able to collect and didn't request OR TRYED CONTACTING ME BY TWO OR THREE OTHER MEANS THEY HAD AVAILABLE TO REPAIR THIS ISSUE.

The re-instament was not going to give me the same plan, and it would increase my premium to $120 for 48 months plus a $299 down payment and only be for 4 years. I feel that this was a switch and bait practice that I've heard be done to others. Cancelling my great plan, due to their negligence and ripping me off to re-instate me which basically they just cancelled my good plan and tried to sell me more ins.

I spoke with a supervisor whom was going to send me all the documentation and send it forward to administration. They refused me to speak to the Mng. Cameron Letson. I have not heard more than just an email on how much more they want to rip me off for: Good afternoon,

Per our conversation today, I will be providing you with two quote options for a new policy going forward. I would highly suggest that you contact MEPCO Support in regards to the two payments that were missed as they are the financial institution responsible for processing payments.  Their customer service phone number is 1-800-397-6767. Your MEPCO account number is#XXXXXXXXXXXXX. 

We are unable to reinstate your old policy, but I am able to re-write you into a new policy AND we are willing to assist with the ignition repair and the oil change.  After that, you will have to wait the 30 day AND 1000 mile waiting period. 

Below is two quote options for you.  They are both Ambassador Elite, which is the same policy you were in previously.

Option 1

4 year Ambassador Elite

Down payment $133.98

46 monthly payments of $67.61

Option 2

4 year Ambassador Elite

Down payment $99.00

46 monthly payments $78.78

Please contact Protect My Car customer service with what option you are wanting to go forward with so that we can get the vehicle covered again.

Thank you in advance!

Julie Russo
Customer Care Specialist, Protect My Car

844.256.4762

jrusso@protectmycar.com

www.protectmycar.com

570 Carillon Parkway Suite 300, St. Petersburg, FL 33716

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